* Positive attitude and initiative in solving problems and challenges;
* Advanced understanding of assistance tools, techniques, and how technology is used to deliver services;
* Advanced skills in diagnosing technical problems related to end-user hardware, software, and network devices;
* Advanced experience and working knowledge with the Microsoft 365 and Azure Platform, including Security, Compliance, Endpoint Manager, Exchange, SharePoint, Teams, PowerShell;
* Knowledge of Oracle database, Microsoft SQL Developer, SQL Server;
* The ability to keep up and adapt in the IT field at a fast pace;
* Experience in providing assistance through remote tools;
* Experience in handling and solving service tickets;
* Professional IT certifications such as Microsoft MCP, CCNA, MCSA, or MCSE, ITSM are an advantage;
* Experience in administration of email user accounts (creating and configuring email accounts on the Microsoft portal);
* Experience in maintenance and configuration of Windows servers;
* Knowledge of video system monitoring;
* Experience in cPanel and domain administration;
* Experience with virtual media backup solutions;
* Network knowledge : cabling, connection equipment, configuration and management of network equipment such as VLAN, DNS, DHCP, VPN, NAT, IPSec, Firewall; experience with CISCO and Fortigate network equipment;
* Knowledge of hardware and software installation, PC operation and administration, Windows, Windows Server, Active Directory, DHCP, Group Policy Management, VMWare, Hyper-V;
* Modern programming languages Power BI and Qlik are an advantage.
* Responsible for compliance with the provisions regarding the protection of personal data of natural persons;
* Responsible for the proper functioning of the video surveillance system at the company headquarters;
* Ensures and is responsible for the protection and physical security of the data in the company’s IT system;
* Follows standard operating procedures (SOP) for periodic, daily, and weekly tasks;
* Contributes effectively to the process of innovative changes;
* Identifies new requirements of the IT system, establishes disciplined project management for new installed systems;
* Assists all functions to improve their efficiency by implementing new software / hardware solutions, according to directives, and provides training and support to users (Office applications, data management, ERP system, etc.).
The experience :
* Minimum 3 years of work experience in a similar position;
* Higher technical studies.
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