Ph3Head of Product Solutions /h3 pNexthink Madrid, Community of Madrid, Spain /p h3Company Description /h3 pNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. /p h3Job Description /h3 pWe are seeking a strategic, customer-obsessed leader to manage and grow the Nexthink Library – a cornerstone of our customer value and market differentiation. This role is ideal for a visionary IT professional with deep operational expertise and a passion for translating complex industry challenges into elegant, impactful content solutions. You’ll lead a talented team that builds Nexthink extension packs – modular, ready‑to‑use solutions that help IT teams proactively address the most pressing workplace technology issues. This role is equal parts strategy, execution, product, and marketing – requiring someone who thrives in cross‑functional environments and has a pulse on the evolving IT landscape. /p h3Content Strategy Roadmap /h3 ul liOwn the vision and roadmap for Nexthink Library content. /li liContinuously monitor industry trends, customer feedback, IT news, and competitor movements to identify high‑impact solution areas. /li liRapidly respond to major industry events (e.g. vendor outages like Crowdstrike) by prioritizing relevant content packs. /li liBalance and prioritize across a broad range of challenges (e.g. Green IT, VDI, Windows 11 migration) to deliver meaningful value to the IT community. /li /ul h3Cross‑Functional Collaboration /h3 ul liWork closely with Product Management to align with product capabilities and identify opportunities for no‑code content‑based solutions. /li liInfluence product development by advocating for features that unlock new, high‑impact Library content. /li liPartner with Product Marketing to prioritize packs that enhance competitive positioning and align with go‑to‑market initiatives. /li liCo‑create compelling narratives that amplify the value of each pack to customers and the broader market. /li /ul h3Team Leadership Execution /h3 ul liManage and mentor a high‑performing team of content creators and IT subject matter experts. /li liFoster a culture of ownership, autonomy, and excellence. /li liContinuously refine content creation and validation processes to ensure quality, visual polish, ease‑of‑use, and timely delivery. /li liUse product analytics, customer feedback, and post‑release data to guide iterative improvements. /li /ul h3Qualifications /h3 h3IT Expertise /h3 ul liSignificant experience in IT Service Delivery, End User Computing, or IT Operations, ideally in enterprise environments. /li liProven ability to lead service improvement and automation initiatives that enhance employee satisfaction and reduce IT costs. /li liStrong understanding of IT infrastructure, endpoint management (e.g. Intune, JamF, SCCM) and identity platforms (e.g. AD, EntraID). /li liFamiliarity with Windows and Mac OS, cloud platforms (e.g. Microsoft 365, Azure, AWS, GSuite), scripting (e.g. PowerShell, Bash) and web literacy (e.g. JavaScript, CSS). /li liAwareness of networking fundamentals (VPNs, IP networking, wireless protocols, IP tunneling, proxies). /li liInterest in emerging technologies and trends shaping the future of IT service delivery – including AI (e.g. Copilot, ChatGPT), modern endpoint management, AIOps, and zero‑trust security. /li /ul h3Strategic Leadership /h3 ul liProven ability to synthesize insights across a wide range of IT topics; experience in consulting or customer‑facing roles is a plus. /li liAbility to quickly learn the Nexthink product and identify where content‑based solutions can deliver value. /li liStrong collaborator and internal networker who can partner with product managers, marketers, and customer‑facing teams. /li liExcellent customer engagement skills to identify evolving pain points and solution opportunities. /li /ul h3People Management /h3 ul liExperience leading small teams and mentoring individuals to grow and operate autonomously. /li liAbility to create scalable, efficient content development processes. /li liTrack record of fostering a positive team culture built on trust, accountability and innovation. /li /ul h3Why You’ll Love It Here /h3 ul liImpact: Own a highly visible, strategic product area that directly drives customer satisfaction and business differentiation. /li liGrowth: Be part of a company scaling rapidly – with career opportunities that grow as fast as we do. /li liCulture: Thrive in an environment that values innovation, collaboration, and pushing boundaries. /li liTeam: Collaborate with some of the brightest minds in digital employee experience, in a high‑trust, high‑autonomy team environment. /li liInnovation: Work at the forefront of IT trends and help translate them into actionable solutions for global organizations. /li /ul h3Additional Information /h3 pWe are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real‑time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. /p h3Check What We Offer /h3 ul li Permanent Contract and a competitive compensation package. /li li Amazing centrally located offices near the Bernabeu Stadium. /li li /ul /li /p