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Business Analyst / Project Manager (Pharmaceutical sector), Islas Baleares
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Client:Location:Job Category:
Other
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EU work permit required:
Yes
Job Reference:
2685096004499275776324617
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
Omega CRM Consulting is looking for a Business Analyst / Project Manager to collaborate with a top 15 global pharmaceutical company.
Responsibilities:
* Optimize service operations process and supporting systems to reduce workload, improve reporting/forecasting transparency, and track SLAs.
* Manage project scope, timelines, and communications as a project manager.
* Work with service owners, product owners, and the delivery team to identify requirements and ensure project objectives are met as a business analyst.
* Manage operational tasks for the Service Ops Platforms.
* Support day-to-day operations of the Service Ops Platforms.
* Assist in onboarding and training for Production Partners.
Experience:
* Experience in Project Management and Business Analysis roles in the IT sector.
* Knowledge of service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.
* Experience with service operation tools such as JIRA and ServiceNow.
* Experience working in SCRUM environments.
* Strong analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What We Offer:
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training & certifications to enhance skills with official certificates from main partners.
* Home office option.
* Flexible benefits like public transport tickets and meal vouchers.
* Health insurance.
* Our commitment to social responsibility through 'OMEGA in action'.
About Us:
We are a global digital company dedicated to accelerating business experience (BX) through technology and data, transforming customer omnichannel experiences across various sectors. We are a top Salesforce partner in Europe, with over 530 employees from 24 nationalities based in Spain and France. Our culture emphasizes collaboration, innovation, and well-being, guided by our core values: talent, flexibility, commitment, and innovation.
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