Join to apply for the Technical Account Manager role at WatchGuard Technologies
WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.
About The Position
As a Technical Account Manager, you will oversee thriving customer relationships as the customer’s guide to achieving exceptional security. You will serve as the customer’s trusted security advisor and function as an extension of their team, imparting technical and security guidance and best practices. You will learn to be the partner’s / customer’s chief navigator, charting a path towards security maturity, mapping its journey and architecting a resilient posture. Further, as a customer advocate, your intimate knowledge and understanding of our customers will help shape the development of our cutting-edge technology and service. This role will be based in Spain.
A day in the life…
Technical Account Managers at WatchGuard have a unique day-to-day due to the cybersecurity environment and high-stakes MDR services. You will meet with partners / customers to review their security posture, focusing on security alerts, incidents, emerging threats, and support tickets. You will also act as an escalation point for communication issues with SOC or Support teams and document your findings to share with teammates and clients.
Skills And Qualifications
* You are a customer-focused, data-driven, and process-oriented professional with Windows systems administration experience.
* You have a successful track record in a technical customer-facing role.
* You work well in a fast-paced environment with positivity and integrity.
* You are committed to professional development and business growth in a rapidly expanding market.
* You can handle ambiguity, communicate effectively with partner teams, and understand the customer experience compassionately.
* You speak Spanish and English. Knowledge of German is a plus.
Experience
* 5+ years of technical account management experience or 2.5+ years in a cybersecurity technical customer-facing role.
Why Work for WatchGuard?
WatchGuard is a global leader in network security, endpoint protection, multi-factor authentication, and secure Wi-Fi. Trusted by over 18,000 security resellers and service providers worldwide, protecting more than 250,000 customers. We value diversity, equity, and inclusion, fostering an inclusive environment where all voices are respected. We offer flexible work arrangements and caregiver support benefits to promote work-life balance. We participate in E-verify and provide accommodations for individuals with disabilities.
* Seniority level : Mid-Senior level
* Employment type : Full-time
* Job functions : Sales and Business Development
* Industries : Computer and Network Security
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