Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
About the job
As a Field Service Engineer you are the driving force behind innovative solutions in our High-Speed Separator and Decanter (HSS and DEC) business unit. You engage directly with customers, understanding their unique needs and challenges, and offer tailored solutions that enhance efficiency and sustainability. Your role is dynamic and impactful, involving market analysis, strategic sales planning, and hands-on customer interactions. By leveraging your technical expertise and sales acumen, you help clients achieve their goals while contributing to a greener future.
In the tasks to perform, you will :
* Own the HSS and DEC lifecycle : From commissioning, installation, testing, repair, and maintenance, to condition monitoring and audits, you'll be responsible for the complete lifecycle of Decanters and High Speed Separators at customer sites.
* Solve technical challenges : Troubleshoot, investigate, and resolve technical issues, demonstrating deep product knowledge.
* Empower customers : Train customers on product features and functionalities.
* Drive efficient service : Prepare and execute service jobs quickly and effectively, following up on commitments.
* Document thoroughly : Create detailed service reports and update relevant IT systems.
* Champion continuous improvement : Report unsafe practices and identify sales opportunities based on captured Installed Base data.
* Provide proactive support : Offer service advice and potentially execute service in our centers, communicating product updates.
* Develop others : Train and mentor Field Service engineers and supervise service jobs.
This position is based in Alcobendas, Madrid and has a regional and international travel activity.
Who you are
You are a dynamic and proactive individual with a passion for delivering exceptional customer experiences. You possess a genuine curiosity for business development, leveraging market and data analysis to identify new opportunities. With a strong digital mindset and a focus on creating value beyond product sales, you are a challenging and results-oriented team player with excellent communication skills, energy, and drive.
What you know
You are a professional with an associate’s degree or FP in Industrial Engineering or a related field, bringing at least two years of demonstrated experience. Ideally based in the Madrid area (though other locations will be considered), you are available to travel throughout Spain and Portugal. Knowledge of heat exchangers and separation technology is a plus. You are fluent in Spanish, and proficiency in Portuguese and / or English is highly valued.
What’s in it for you?
You will contribute to a more sustainable future. We offer a challenging and rewarding career where you'll develop cutting-edge heat exchange solutions that impact global industries. You'll enjoy a dynamic environment, opportunities for professional growth, and the chance to make a real difference. Join our team and shape the future with us.
For more information, please contact :
Marcos García, Field Service Team Manager at
Manal Mohamed, Talent Acquisition Partner at
Our commitment to integrity
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
We pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, for this particular role, we are prioritizing candidates who are currently residing in Madrid or have an established presence in the area.
We are reviewing applications continuously, make sure to send in yours as soon as possible.
Please, send in your application as soon as possible and not later than, August 24th 2025.
Due to GDPR we don’t accept applications sent directly via email.
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