Pb Actual Talent /b is a talent acquisition consultancy that offers Executive Search, RPO and Talent Solutions. /p p Our purpose is to drive the growth and fulfillment of individuals and organizations. We facilitate individuals in finding inspiring opportunities and help organizations discover professionals who will take them to the next level. We do this through talent acquisition and development solutions that focus on people, diversity and inclusion, innovation, and cutting-edge technology. /p pb About the client: /b /pp We are working with a leading European specialty pharmaceutical company focused on the treatment of central nervous system disorders (CNS) currently seeking a b Operations Patient Services Lead /b. The position is based in Barcelona and offers a hybrid work model. /p p J b ob description: /b /pp Reporting to the Corporate Head of Supply and dotted to MedTech Business Unit, this role offers a unique opportunity to design, implement, and manage end‑to‑end operational processes for Neuraxpharm innovative device‑plus‑software solutions. You will lead order‑to‑cash workflows, patient support operations, partner governance, logistics performance, operational compliance, and the set‑up of new MedTech programs. /p p You will work cross‑functionally with IT, Regulatory, Legal, Finance, Commercial Excellence, Market Access, and strategic partners to ensure a robust, compliant, and scalable operating model. /p pb Your major accountabilities: /b /p pb1.Project Set‑Up (NPI / Launch Readiness) /b /pulli Design internal and partner order‑to‑cash workflows and lead alignment workshops with the strategic partner (MJN). /lili Define systems interfaces with IT, ensuring correct implementation of patient activation/deactivation workflows end‑to‑end. /lili Define end‑to‑end patient management workflows aligned to the clinical journey. /lili Ensure compliance by design with MDR and GDPR across all operational processes and data flows. /lili Coordinate with Finance the invoicing and billing model (logic, tax/VAT, reconciliation, document flows). /lili Set up the Patient Support Program, establishing KPIs and dashboards for service performance. /lili Define CRM KPIs and operational SLAs in collaboration with Commercial Excellence. /lili Create and maintain the SKU governance model, including master data attributes and lifecycle status. /li /ul pb2.Operations Management (Steady‑State) /b /pulli Oversee partner performance for order‑to‑cash, ensuring SLA compliance, incident resolution, and continuous improvement. /lili Monitor device returns/RMA, turnaround times, and root‑cause patterns; coordinate corrective actions. /lili Track and improve logistics KPIs (OTIF, transit times, DOH, shrinkage) together with 3PLs and partners. /lili Manage the performance, training, quality, and compliance of the Patient Support Service partner. /lili Provide operational documentation for public procurement tenders (SOPs, data flows, security notes). /lili Assemble and maintain operational annexes for submissions (IFU references, HTA inputs, Technical Documentation pointers, labelling overviews, manufacturer declarations). /lili Deliver operational training (Tech, Order‑to‑Cash, Patient flows) to commercial and support teams. /li /ul pb Requirements: /b /pulli Degree in Engineering, Supply Chain, Life Sciences or similar. /lili5+ years of experience in Operations/Supply within Medical Devices or regulated healthcare environments, including NPI and operational management. /lili Experience designing order to cash and patient workflow processes with IT. Strong experience in partner governance (CMOs, 3PLs, BPOs). /lili Understanding of MDR operational implications and GDPR for patient data. /lili Proficiency in ERP/CRM systems (SAP/Oracle/NetSuite; Salesforce/Dynamics is a plus). /lili Strong analytical skills and experience creating dashboards (Excel / Power BI). /lili Experience with Patient Support Programs or equivalent service models. /lili Excellent project management skills and a continuous‑improvement mindset. /lili Fluent English; ability to collaborate across geographies in multicultural settings. /lili Availability to travel up to ~20%. /li /ul pb What we offer: /b /pulli Individual Professional development in a leading European pharmaceutical company with an ambitious international growth strategy. /lili Attractive remuneration according to the experience and skills provided. /lili An inspiring leadership team that drives performance. /lili An inclusive culture promoting diversity across the teams that will inspire you every day with a passionate, dynamic, a result focused and an expert excellent team! /li /ul