Oracle CS4I (customer solution for industry) Food and Beverage delivers a wide range of software, hardware, and related services—along with a rapidly growing portfolio of cloud solutions—to enable our customers in the Food and Beverage industry, to provide superior service and experience to their guests anywhere. The Implementation Director - Food and Beverage Global Business Unit Consulting is responsible for managing a team of Implementation Consultants andv Consulting Implementation Managers, ensuring quality work at customer sites. She / he has a broad understanding of solutions, industry best practices, multiple business processes or industry technology products, monitors Implementation Consultants and / or Consulting Implementation Managers’ performance on projects and serves as project advisor for complex engagements.
* Manages Oracle POS implementationprojects for clients in the CS4I Food and Beverage industry with technical and resource oversight
* Performs varied and complex duties and tasks that need independent judgment in order to implement Oracle products and technology to meet customer needs
* Effectively consults with management of customer organizations
* Acts as the point of contact for customers and internal resources including escalations on projects
* Typically leads managers for a territory / region
* Participates as a team member in strategic and tactical planning for the division
* Develops and executes strategic regional plans with guidance from the SeniorDirector
* Responsible for coaching, performance management, and career development of staff and driving them towards project success
* Participates in the recruiting process and provides hiring recommendations to senior management
* Demonstrates multiple business processes expertise within one product family
* Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements
* Ensures customers successfully migrate to theOracle POS with an effective transition to support upon project closure
* Oversees the scope during the course of the project and collaboratively adjusts scope where necessary ensuring adherence to established processes and procedures
* Reviews project financials consistently at various levels; manages data quality and accuracy in financial reporting
* Manages and reviews all travel requirements and expenses, ensuring alignment to project budgets
* Assists with technical insight on sales estimations as well as enablement based on customer needs
* Monitors and manages project deliverables are executed within budget and as per approved project plan, policies and defined procedures
* Anticipates and effectively manages risks; aligns decisions to Oracle’s risk profile
* Provides direction and support to the implementation team and managers to review deliverables
Job Requirements
* Manages accounts for the CS4I Food and Beverage Global Industry Unit
* Ability to manage major or large scale and complex system projects through all phases of the project life cycle
* Performs varied and complex duties and tasks that need independent judgment in order to implement Oracle products and technology to meet customer needs
* Experience in Delivery Methodology with an IT background is preferred
* Proven business acumen; strategic thinking, analytical and problem solving skills
* Experienced in managing the managers who are responsible for project and customer success and driving towards standards, policies and procedures
* Effective written and verbal communication skills as well as strong quantitative, analytical, and conflict resolution ability
* Product or technical expertise relevant to area of focus
* Effectively consults with management of customer organizations and proven strong relationship management skills
* Ability to relate to customers and understand their needs and ability to build rapport with team members
* Proven ability to deliver results in an environment where resources are shared across multiple teams
Qualifications
* Four year degree preferred
* 8+ years of experience relevant to this position
* Food and Beverage industry experience in a supervisor capacity is desired
* Must be able travel up to 25%or more
* Highly organized with excellent time management
* Deadline driven, results oriented
* Able to prioritize multiple requests and action accordingly
Job Requirements
* Manages accounts for the CS4I Food and Beverage Global Industry Unit
* Ability to manage major or large scale and complex system projects through all phases of the project life cycle
* Performs varied and complex duties and tasks that need independent judgment in order to implement Oracle products and technology to meet customer needs
* Proven business acumen; strategic thinking, analytical and problem solving skills
* Experienced in managing the managers who are responsible for project and customer success and driving towards standards, policies and procedures
* Effective written and verbal communication skills as well as strong quantitative, analytical, and conflict resolution ability
* Product or technical expertise relevant to area of focus
* Effectively consults with management of customer organizations and proven strong relationship management skills
* Ability to relate to customers and understand their needs and ability to build rapport with team members
* Proven ability to deliver results in an environment where resources are shared across multiple teams
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