Overview
Join to apply for the Salesforce Project Manager role at Omega CRM, A Merkle Company.
Omega CRM is a Merkle & Dentsu company, a leader in developing Customer Experience services, with +20 years of experience applying technology to Marketing and delivering a unique Customer Relationship with a focus on Innovation. We are looking for a Project Manager.
Responsibilities
* Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client\'s vision, objectives, and expectations.
* Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
* Manage project progress to ensure deadlines, scope, and budget are met.
* Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
* Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees.
* Alert operations management of potential deviations. Establish communication and risk mitigation plans.
* Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards.
* Lead project demos for the client.
* Lead the resolution of issues arising from project implementation.
* Lead the relationship and pursue customer satisfaction regarding the project.
* Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements.
* Responsible for sending customer satisfaction surveys regarding the project.
* Identify potential Up & Cross-Selling opportunities for the account.
* Lead team retrospectives and identify potential internal improvements.
* Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.
Qualifications & Experience
* +5 years of experience in PM roles.
* +3 years participating in end-to-end CRM implementation processes.
* Experience working with agile methodologies (SCRUM, Jira, etc.).
* Medium – high level of English.
What We Offer
* Permanent contract.
* Flexible Schedule. We make it easy. Balance your professional and personal life.
* Certifications plan. Improve your skills and get the official certificate from our main partners.
* Home Office. You decide and we support you.
* Flexible retribution (public transport ticket, Ticket restaurtant, …).
* Health insurance.
* OMEGA in action. Our commitment to a better society is not just an intention.
* Professional development: Evolve, grow and get where you want to go.
About Us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we\u2019ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
Job details
* Seniority level: Mid-Senior level
* Employment type: Contract
* Job function: Project Management and Information Technology
* Industries: IT Services and IT Consulting
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