Omega CRM, a Merkle & Dentsu company, is a leader in developing Customer Experience services with over 20 years of experience in marketing technology and customer relationship management, focusing on innovation. We are seeking a Technical Lead.Main Tasks :
Provide technical support to sales and functional teams in assigned accounts, including solution design, estimation, and assumptions.Support the Project Manager / Delivery Manager in technical leadership, ensuring comprehensive knowledge of the platform and optimal solutions to meet project requirements.Identify and notify risks related to project / client profitability and ensure project progress aligns with scope, schedule, and costs.Alert and anticipate deviations, ensuring technical objectives are met and quality standards are maintained.Supervise effort estimations during testing phases and collaborate on project demos and technical documentation delivery.Participate in developing and training the technical team, providing mentorship and identifying upselling opportunities.Contribute to Omega's community of practice through thought leadership and training.Required Experience :
At least 3 years participating in full Salesforce.Com implementation lifecycle.Experience as a Salesforce developer across modules like Sales Cloud, Service Cloud, and Marketing Cloud.Familiarity with agile methodologies.Proficiency in English.What We Offer :
Permanent contract and flexible schedule.Support for work-life balance and professional certifications.Home office options and flexible benefits.Health insurance and commitment to social responsibility.Opportunities for growth and development within a diverse, award-winning team.About Us :
Omega CRM, part of Merkle and Dentsu, specializes in accelerating business experiences through customer-centric solutions, technology, data, and AI. With over 23 years of experience, we operate across key industries, delivering omnichannel customer service, eCommerce, marketing, and analytics solutions. Our team of over 580 professionals from 24 nationalities is committed to client satisfaction and innovation, recognized by awards like Salesforce Partner of the Year FY23.J-18808-Ljbffr
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