Description
Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.
Our Business Technology team is looking for a Business Technology Analyst who is customer oriented, analytical, and has an interest in partnering with our software development organization on their infrastructure.
Responsibilities
* Windows and Mac desktop administration, including system configuration, troubleshooting, and optimization.
* Demonstrate strong problem solving skills and attention to detail to resolve technical and operational issues across the organization.
* Develop and implement solutions to enhance productivity within Appian, leveraging relevant tools and technologies.
* Provide comprehensive technical support to Appian's global employees through Service Desk cases, ensuring timely resolution and documentation of issues.
* Provide on‑call resolution for mission‑critical issues and document solutions within the case management system.
* Enhance overall system security, performance, and availability.
* Manage end‑user hardware and software inventory throughout its lifecycle, ensuring accurate tracking, maintenance, and disposal procedures.
* Possess exceptional verbal and written communication skills to interact effectively with stakeholders at many levels, with the ability to explain technical concepts to non‑technical resources.
* Maintain a comprehensive repository of documentation, regularly updating and contributing to it to capture best practices and troubleshooting procedures.
* Exhibit an interest in emerging technologies, with a basic understanding of cloud computing.
* Perform a variety of basic user‑problem analyses for the customer Service Desk; assist with monitoring the application systems and ensure a prompt and appropriate response to customer requests and issues.
Qualifications
* B.S. in Engineering, Information Systems, Computer Science, or a related field.
* Excellent problem‑solving skills and talent for identifying creative solutions.
* Exceptional communication and customer service skills (verbal/written).
* Ability to work nights or weekends, as needed, to perform regular on‑site maintenance or on‑call duties.
* Experience with cloud computing, or Appian product is a plus.
Tools and Resources
* Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department‑specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First‑Friend program being widely utilized resources for new hires.
* Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
* Community: Appian fosters inclusivity through our 8 employee‑led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect Appianites and larger initiatives throughout the company.
* Immersive Community Culture: We’ll immerse you into our community rooted in respect starting on day one.
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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