Overview
Costumer Care Agent - Barcelona - 20/40h role at MiiN Korean Cosmetics. Join to apply for the Costumer Care Agent - Barcelona - 20/40h role at MiiN Korean Cosmetics. We are looking for a proactive and adaptable Customer Care Agent to join our team and become the voice of our brand, ensuring every customer interaction is exceptional.
This is a hands-on role where you'll be the primary point of contact for our customers, managing inquiries, solving problems, and ensuring a seamless experience across all touchpoints. You'll handle a wide range of tasks, from day-to-day support to contributing to strategic improvements that enhance our service and strengthen our customer relationships.
Are you ready for a new challenge? If you think you’re the perfect candidate, please apply. We can't wait to meet you!
Responsibilities
* As our Customer Care Agent, manage a wide range of tasks to ensure customer satisfaction and support our operational efficiency.
* Provide recommendations, advice, and handle complaints and inquiries across all communication channels (Live Chat, WhatsApp & Email), including during peak seasons via Beauty Calls.
* Oversee customer reviews on platforms like Trustpilot and Google to boost ratings through improved satisfaction.
* Manage customer requests for returns and coordinate with Warehouse and E-commerce Teams to resolve issues related to orders, missing products, and stock.
* Analyze trends and customer feedback to identify opportunities for improvement in products, services, and processes.
* Regularly report insights from customer interactions to relevant departments to inform product development and marketing strategies.
* Design strategies to enhance the customer experience and lead department projects to improve service and integrate new technological tools for better communication.
* Continuously review and optimize customer service workflows to enhance efficiency and reduce response times, exploring and implementing automation tools for repetitive tasks.
* Collaborate with Marketing, Product Development, and IT to align customer care with sales promotions and initiatives.
* Support the management and analysis of customer loyalty programs to enhance retention and satisfaction.
* Assist with daily office operations, including opening/closing procedures, visitor reception, and mail/package management.
* Act as the primary point of contact for managing and resolving escalated customer issues and assist in developing communication plans for unforeseen events.
Qualifications
* Experience in a customer service role.
* Flexibility to adapt to evolving customer needs and unforeseen challenges.
* Fluency in English and Spanish is required.
* Excellent verbal and written communication skills with a people-first approach.
* Strong ability to manage and resolve complex or escalated customer issues.
* Willingness to work rotating shifts, including evenings and weekends.
Desirable
* Experience with customer loyalty programs.
* Experience with process optimization and automation tools.
* Proven ability to handle crisis communication and escalated issues.
* Proficiency in French and/or Italian is a strong plus.
What we offer
* Be part of a fast-growing company with a hybrid work model.
* A vibrant work environment with opportunities for growth, professional development, and collaboration within a multicultural and innovative team.
* Access to professional training programs.
* Exclusive discounts on MiiN products.
* Competitive private health insurance options.
If you identify with our vision of turning skincare into an art and are ready to be a key player in our customer experience, we want to hear from you! Submit your application and let's glow together.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Retail
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