Técnico de soporte (Soporte online - Italiano e Inglés)
Frekuent is a fast-growing startup redefining the world of payments, helping businesses turn one-time buyers into lifetime clients through unique and rewarding experiences. This role plays a crucial part in implementing our technological solutions at client sites, providing technical training to clients or external installers for the correct installation and configuration of Frekuent devices.
Responsibilities include ensuring successful installation through testing and troubleshooting, resolving technical incidents, and following up with clients. The role involves coordinating with the sales team to identify problems or opportunities, and, when necessary, traveling to client locations to install Frekuent devices, such as POS terminals in vending machines or laundry payment centers.
The role also requires managing related documentation, tracking internal processes via CRM, and proposing improvements based on customer satisfaction and response times.
Qualifications:
1. Proven experience (2+ years) as a technician in a similar role (e.g., installer in vending sector, helpdesk technician).
2. Knowledge of circuits and basic experience in terminal repairs.
3. Resolutive, communicative, and customer-focused personality.
4. Proactive attitude with the ability to work in different teams (installation, support, warehouse).
5. Experience installing payment terminals with machines is a plus.
6. Experience with ticketing systems (e.g., Zoho, Zendesk) is valued.
7. Organizational, planning, and time management skills.
8. Teamwork capability.
9. Valid B1 license and own vehicle highly valued.
Languages: Advanced Italian, Intermediate English.
Work location: Hybrid scheme with presence in Barcelona and Rubí offices.
Work hours: 9:00 to 18:00 Monday to Thursday, 9:00 to 15:00 on Fridays.
23 days of vacation.
Immediate incorporation in a dynamic and agile company with growth and expansion plans.
Other benefits: meal vouchers, health insurance, gym discounts, English classes.
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Technician • Madrid, Metropolitan Area, Spain
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