**fairmont ALCAIDESA**
Located in a gated residential and golf development set on 400 hectares of land in the south of Spain, the hotel will comprise 326 keys including Villas.
Fairmont La Hacienda will allow guests to discover a luxury resort with a wide range of offerings such as five restaurants and bars, including a pool bar and a beach restaurant, as well as swimming pools. Furthermore, the hotel features an almost 2,000 square meter spa, fitness space and facilities, a 1,108 square meter ballroom and a selection of versátil meeting rooms.
**The Position**
Reporting into the RVP, the General Manager oversees the day to day operations of the hotel in accordance with company standards, mission statement, vision and values. The maximization of financial performance, guest satisfaction and Brand colleagues development is an integral part of the position. Furthermore it is essential to assist the Area General manager in the development and communication of strategies, goals and objectives as well as the development, implementation and monitoring of financial and operational plans for the hotels while, managing, growing and fostering positive owner relations and maximizing performance.
**Areas of Responsibility**
Operations
- Employee engagement_
- Will work to establish a strong pre-opening team that will help to make the opening of the hotel an undeniable success
- Directly supervise the Executive Committee members and indirectly supervise all hotel personnel
- Carry out supervisory responsibilities in accordance with the Company’s policies and training programs
- Act as an integer role model, displaying explicit knowledge and awareness of company standards
- Build quality relationships to the management team
- Create team spirit
- Create effectively a collaborative and inclusive environment where all employees/colleagues are encouraged to provide input
- Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
- Service_
- Ensure the highest standard of services are provided for guests
- Maintain product and service quality standards by conducting ongoing evaluations
- The attaining and maintenance of service levels that exceed expectations
- All areas of the hotel consistently maintained to standards of attractiveness, comfort and cleanliness
- Handles VIPs, understanding international protocols for government officials and royalty
- Competitive _
- Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy
- Growing business - A good overview of finances, think about the future and decide on strategic initiatives
- Dealing with media
- Financial_
- Maximizing financial performance
- Efficient operation and cost control of all hotel departments and facilities
- Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan
- Ensure adherence to relevant legislation relating to: fire; hygiene, employment, licensing, etc.
- Energy consumption is monitored and minimized
- Preserving & maximizing hotel asset
PERSONAL DEVELOPMENT
- Passion to grow & develop - Feel encouraged and reinforced by own success
- Approach tasks with courage and self-confidence
- Trusts and shows confidence in others: delegates effectively
- Remain professional and constructive in extraordinary situations
- Show good self
- and time management
LEADERSHIP
- In time of crisis: Able to take logical decisions and immediate actions
- Create an environment which encourages innovation; breaks down hierarchy; challenges thinking in a constructive way
- Foster and push others to think clearly and solve problems properly by asking probing questions
- Build a network of key people (owners, community etc.)
- Developing People - Promote integrity by fostering a 'speak-up' culture and demands fair and respectful behaviour and enforces compliance
- Markets plans and ideas successfully
- Reduces key and complex ideas and messages to clear, memorable, and compelling statements
- Convince others; negotiate; debate, find win-win solutions
CREATING THE FUTURE
- Contribute to finding solutions
- Think quickly; formulate arguments in a quick way; Able to focus on different tasks simultaneously
- Think about the future anticipating future trends and opportunities; translate organisational strategy into appropriate local strategy
- Use sound problem solving skills by identifying relevant information and interpreting and evaluating it objectively
LIVING THE BRAND
- Shows leadership, is connected and thoughtful.
- Is passionate about delivering memorable experiences and taking pride in Turning Moments into memories.
- Is naturally engage in unscripted, genuine and thoughtful ways.
- Seek to connect personally with guests and share stories or suggestions to become a “gateway to genuine connections” for guests.
**Qualifications**
- Prior 10+ years experience in luxury