WE’RE HIRING: IT Support Field Engineer L2 – Spain
Company Overview
A leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide.
* Operating in 190+ countries
* Supported by 6,000+ skilled engineers globally
* Serving 200+ enterprise clients across multiple industries
The company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale.
Project Overview
The project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments.
Role Summary
The IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments.
Requirements
Key Responsibilities
* Provide Level 2 onsite and remote IT support to end users
* Troubleshoot and resolve hardware, software, and connectivity issues
* Support desktops, laptops, printers, servers, and peripherals
* Escalate unresolved incidents in accordance with SLA and ITIL processes
* Ensure high customer satisfaction and service quality
Software & Application Support
* Windows OS installation, configuration, and troubleshooting
* Microsoft Office and enterprise business applications
* Email, VPN, and collaboration tools
* User account and access management
Hardware & Devices Supported
* Desktops and laptops: Dell, HP, Lenovo
* Printers: HP, Lexmark, IBM
* Servers and related infrastructure
* Peripherals and end-user accessories
Asset & Stock Management
* Maintain accurate asset inventory and documentation
* Perform device deployment, replacement, and decommissioning
* Coordinate hardware refresh and lifecycle management
* Update asset and ticketing systems
Remote & Multi-Site Support
* Provide remote support for distributed user environments
* Travel to client sites as required
* Collaborate with centralized service desk and regional teams
* Support multiple customer locations across Spain
Additional Responsibilities
* Deliver VIP and Director-level support with a white-glove service approach
* Follow ITIL best practices and organizational procedures
* Document incidents, changes, and resolutions clearly
* Support IT rollouts, upgrades, and project initiatives
Required Skills & Qualifications
Educational Qualifications
* CompTIA A+ Certification (mandatory)
* Baseline OEM Certifications (any of the following, depending on assignment):
* Dell Desktop / Laptop
* HP Desktop / Laptop / Printer
* Lenovo Desktop / Laptop
* Lexmark Printer
* IBM Printer
* Server technologies
Essential Skills
Behavioural
* Strong customer service and interpersonal skills
* Proven experience supporting VIPs and Directors
* Professional communication and white-glove service mindset
* Ability to work independently and manage priorities
Technical
* Strong Level 2 onsite IT support expertise
* Advanced troubleshooting and problem-solving skills
* Experience in enterprise IT support environments
Language Skills (CEFR Levels A1–C2)
* English: Proficient (minimum B2 )
* Spanish: Proficient (minimum B2 )
Experience Requirement
* 2–4 years of relevant IT support or field engineering experience
Benefits
Why Join Us
At Excis, your work makes a real impact. As an IT Support Field Engineer L2, you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment.
We offer a supportive and collaborative workplace that encourages professional growth, continuous learning, and exposure to diverse technologies. You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients.