This job is with AkzoNobel, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About AkzoNobel
Since 1792, we've been supplying innovative paints and coatings that help to color people's lives and protect what matters most. Our world-class portfolio includes brands such as Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. We operate in more than 150 countries, using our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and long-established paints company, we are dedicated to providing sustainable solutions and creating a better tomorrow.
Purpose Long Description
Team Leader Customer Service
The main objective of this position is to lead a team of 3 Customer Service Representatives for the Auto Interior business and manage key accounts/customers. This role reports to the Operations Manager EMEA, with the next level being Auto & VR Operations Director ASC Operations Management.
About the job
* Oversee Daily Operations: Ensure operational tasks are executed efficiently and in line with internal processes. Manage team priorities and workflows.
* Monitor Team Performance: Track and analyze KPIs to ensure service quality and productivity. Implement action plans for improvement.
* Supervise Internal & External Communication: Ensure clear, consistent communication with customers, internal departments, and stakeholders. Maintain proper information flow.
* Manage Sales Order Timeline: Set deadlines and priorities for order processing, coordinating with sales, logistics, and planning teams.
* Handle Customer Escalations: Act as the first level of escalation for customer complaints or urgent requests, maintaining a customer-centric approach.
* Set Team Goals: Align the team around clear objectives, fostering accountability and ownership.
* Identify Training Needs & Coach: Assess skills gaps, provide coaching or training, and support team development.
About you
* Minimum 5 years experience in customer service within an industrial or automotive environment.
* Proficiency in English; German is highly valued.
* ERP experience, specifically SAP.
* Experience in continuous improvement initiatives.
* Experience working in a multinational environment.
* First experience as a team leader is valued.
* Soft skills: proactive, assertive leadership.
Additional Benefits
* Cafeteria benefits (subsidized meals)
* Hybrid teleworking mode
* Join a growing multinational company
* Stable project environment
* Flexible remuneration (transport, health insurance, etc.)
* Free parking
* Access to training and development platforms
Our Commitment
At AkzoNobel, we are committed to an inclusive and respectful workplace where all employees can thrive. We embrace diversity and are dedicated to eliminating unconscious bias in our talent acquisition process. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
Requisition ID: 46137
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