PAre you a bSupport Engineer /bwith experience in Onedrive, Sharepoint and Copilot seeking a bnew interesting challenge /b? /ppIf your answer is yes, it’s your lucky day so keep reading, bit can be just what you're looking for /b! /ppbr/pp✍️bWHAT WILL YOU DO? /b /ppWe are looking for a bdynamic, proactive and talented person /b to join our team and perform the following btasks /b: /ppbr/ppbMessaging Services (Exchange Online On-Premise) /b /pp- Administer and manage Exchange Online and on-premise mail relay servers. /pp- Handle mailbox creation, distribution list management, and quota settings. /pp- Monitor mail flow, server health, and transport rules. /pp- Manage IP whitelisting for SMTP relay and ensure secure mail routing. /pp- Support mailbox backup and restore operations with defined SLAs (e.g., restore within 2 hours). /ppbMicrosoft OneDrive /b /pp- Administer OneDrive services including folder synchronization and user support. /pp- Manage incidents and service requests related to OneDrive. /pp- Ensure compliance with company policies and escalate issues when necessary. /ppbMicrosoft Teams Enterprise Voice /b /pp- Administer Teams environment including creation, permission management, and app store governance. /pp- Manage Teams obsolescence and assign enterprise voice numbers. /pp- Provide incident and request support for Teams and escalate as needed. /ppbCopilot Integration Enablement /b /pp- Support deployment and configuration of Microsoft Copilot features across M365 apps. /pp- Collaborate with business units to identify use cases and drive adoption. /pp- Monitor Copilot performance and user feedback to optimize usage. /ppbLicensing Capacity Management /b /pp- Manage M365 licensing via Active Directory groups. /pp- Perform regular license cleanup and capacity reviews. /pp- Escalate license availability issues to relevant teams. /ppbMonitoring Reporting /b /pp- Monitor service health using Exchange Online portal and Centreon. /pp- Generate KPI reports on usage, performance, and security status. /pp- Provide dashboards and insights to IT Operations and Governance teams. /ppbSecurity Compliance /b /pp- Ensure secure communication channels and apply DMARC, SPF, DKIM policies. /pp- Implement multi-factor authentication for remote access to messaging systems. /pp- Comply with customer Cybersecurity Charter and data protection standards. /ppbr/pp bWHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE? /b /pulliMáximo 6-8 puntos /li /ulpbr/p