Job Description
The person will be responsible for supervising all post-sales, budgeting, customer follow-up, to make sure customer are satisfied and the services improves.
This role will also be responsible for creating, designing and improving the positioning of the spare parts sales and after-sales service business, as well as ensuring that Girbau’ s provide a quality service and on time.
ESSENTIAL FUNCTIONS AND RESPONSABILITIES:
- Experience in setting up the sale of spare parts, maintenance contracts, service, and business development.
- Creation of new business strategies linked to spare parts, maintenance contracts and services.
- Establish and execute effective AFM sales strategies and programs aimed at driving customer satisfaction, sales growth, product services, optimizing distribution, channels and pricing.
- Develop strategy for cross selling and up selling.
- Follow up with customers to ensure the timely placement of contracts and orders.
- Setting up and maintaining a service support and evaluations its efficiency.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Create methods to lessen recurring issues.
- Resolving service problems and improving service methods to increase the service desk’s productivity and customer service.
- Auditing work to ensure the company’s high standards, efficiency, and productivity goals are met.
- Analyze statistics and compile accurate reports.
- Control resources and utilize assets to achieve qualitative and quantitative targets
QUALIFICATIONS:
To perform this position successfully, an individual must demonstrate regular, predictable attendance and be able to perform each essential duty satisfactorily.
EDUCATION/CERTIFICATION/LICENSURE:
A bachelor’s degree in Marketing, Business Administration, Economics or in a related field preferred. Prior experience in a management field, preferably customer relationship management is also necessary to secure the job.
EXPERIENCE REQUIRED:
- Experience in managing and creating a spare parts services business model. Strong industry knowledge.
- Experience in providing customer service support.
- Excellent leadership, communication, sales and customer service skills.
- Strong creative thinking and problem-solving skills.
- Working knowledge of customer service software, databases, and tools.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
KNOWLEDGE AND SKILLS REQUIRED:
- Catalan, Spanish & English
- Communication skills: Interacting with customers to identify and help meet their desires.
- Leadership skills: coordinate and organize the activities of after sales teams to ensure client satisfaction and improved sales.
- Problem-solving skills: develop and implement solutions necessary to ensure increased patronage and customer satisfaction