Job ID: 3165921 | Amazon Data Services, Inc. - A19
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You’ll play a pivotal role in maintaining the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Key job responsibilities
* Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability; escalating to senior technicians and management as needed.
* Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
* Perform on‑call duties and participate in scheduled maintenance and change management activities.
* Contribute to documentation and process improvement initiatives based on analysis of operational issues.
* Help to train and onboard new team members.
Physical requirements
* Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.
* Work in cramped and/or elevated locations; bend, lift, stretch, and reach.
* Stand and walk for up to 8+ hours a day.
* Ascend and descend ladders, stairs, and gangways safely and without limitation.
* Work in a noisy environment.
* Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
Essential requirements
* Ability to travel to or commute between data center locations as needed.
* Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
* Travel frequency will vary based on business needs and operational status of assigned facility.
* Candidates must be able to travel over 50 miles or commute less than 50 miles to active data center sites as required by business needs.
Day in the life
* Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
* Solve problems at their root and step back to understand the broader context.
* Maintain service level agreements through the implementation of proactive issue detection and reporting.
* Work shift work that includes days, nights, weekends, and holidays; traveling within and outside the regional work area is required.
* Have a reliable personal vehicle and valid driver's license to travel within the regional work area.
About the team
Diverse experiences are valued. Even if you do not meet all preferred qualifications, we encourage applicants to apply. AWS is an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Basic Qualifications
* High school or equivalent diploma.
* 1+ years of computer/server hardware troubleshooting or related IT experience.
* Ability to work on a flexible schedule including days, nights, and/or weekends.
Preferred Qualifications
* Experience managing work and priorities through a ticketing system.
* Experience working in a Data Center environment.
* An associate’s degree, technical certification, or equivalent professional or military experience in a relevant field.
* Understanding of network design, protocols, and layer 1/2 troubleshooting.
NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully; and following all federal, state, and local laws and company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position; we will consider qualified applicants with arrest and conviction records pursuant to the Los Angeles County Fair Chance Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will also consider qualified applicants with arrest and conviction records.
USA, CA, San Francisco - 31.00 - 54.00 USD hourly
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