Job Description
Join Our Team as a Station Manager Lead Manage and Drive Success!
Are you a dynamic leader with a passion for operational excellence and customer satisfaction Were looking for an experienced Station Manager to oversee the daily operations of our car rental station manage a high-performing team and ensure a smooth and efficient customer experience.
Key Responsibilities
* Operational Management:
Oversee day-to-day operations ensuring all processes run smoothly and efficiently.
Manage the availability maintenance and condition of the vehicle fleet.
Coordinate vehicle rentals returns and cleaning schedules for optimal efficiency.
* Customer Service:
Ensure high levels of customer satisfaction by addressing inquiries resolving issues and managing complaints.
Train and support staff in delivering excellent customer service at every interaction.
* Staff Management:
Recruit train supervise and evaluate station staff including rental agents and customer service representatives.
Schedule staff shifts and manage workloads to ensure operational efficiency and coverage.
* Sales and Financial Management:
Monitor and achieve sales targets including upselling additional services.
Manage the stations budget control operational costs and ensure profitability.
* Fleet Management:
Oversee fleet operations ensuring vehicles are well-maintained clean and ready for rental.
Work closely with maintenance teams to ensure timely servicing and repairs.
Optimize fleet utilization to meet customer demand and minimize idle time.
* Compliance and Safety:
Ensure all station operations comply with company policies industry regulations and legal requirements.
Maintain a safe and secure environment for both employees and customers.
Oversee proper documentation and record-keeping for all transactions.
What We're Looking For
* Proven leadership and management experience in a fast-paced environment.
* Strong customer service skills and a focus on delivering exceptional results.
* Sales-driven attitude with the ability to meet and exceed targets.
* Excellent organizational and multitasking abilities.
* Experience in fleet management and operational efficiency.
Why Join Us
Be part of a fast-growing company that values leadership and teamwork.
Lead a dynamic team and ensure high levels of customer satisfaction.
Enjoy opportunities for career growth and professional development.
If youre ready to take charge lead a team and drive success at our station apply today!
Europcar Mobility Group
Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs use cases and expectations : Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.
Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.
More info at :
Required Experience :
Manager
Key Skills
* Labor Cost Analysis
* Customer Service
* Employee Evaluation
* Store Management Experience
* Algebra
* Management Experience
* Process Improvement
* Profit & Loss
* Leadership Experience
* Supervising Experience
* Aviation Experience
* 3PL
Employment Type : Full-Time
Experience : years
Vacancy : 1
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