Omega CRM, a Merkle & Dentsu company with over 20 years of experience in Customer Experience services, is seeking a
Client Lead
to enhance customer interactions throughout their Customer Journey Map, aiming to increase satisfaction and loyalty.The
Client Lead
manages client interactions, focusing on sales processes, lead generation, relationship building, and deal closing. They collaborate with project managers to ensure project success, support various project stages, and meet quality and profitability standards. They continuously explore new value-added opportunities for existing clients, lead negotiations, and manage communication during the presales process.Responsibilities include sharing sales strategies with PMs, attending project demos, managing scope and budget deviations, identifying upselling opportunities, and leading project retrospectives. They are familiar with operational team members, assist in team allocation, and communicate staffing needs. They monitor project progress, contribute to risk mitigation, and ensure deadlines are met.Required skills and experience:
Large account management experienceExperience with Salesforce ecosystemAt least 6 years in business/technology consultingProject management experienceDigital and international project experienceHigh level of English;
additional European languages are a plusWe offer a permanent contract, flexible schedule, home office options, certification plans, health insurance, and support for professional growth.About Omega CRM:
A global leader in digital customer-centric solutions, part of Merkle and dentsu, with over 23 years of experience, 580+ professionals, and recognized expertise in the Salesforce ecosystem across key industries. We prioritize client satisfaction and growth through our core values of talent, flexibility, commitment, and innovation.
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