Overview
BE AN ESSENTIAL PART OF EVERYDAY LIFE
Business Process Manager
Are you a motivated, organized person seeking a demanding and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? Are you looking for change? Are you ready to make changes? … we're looking for you.
At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development.
We really are a, “Best Place to Work.” If this sounds like a team you'd like to join … keep reading.
Responsibilities
* Work with the customer and within customer operations to fully understand and map the end to end processes that they use to manage their individual business.
* Build and maintain customer relationships and listen/act upon the Voice of the Customer ensuring that we gain support and endorsement throughout the due diligence and implementation process.
* Completion of the due diligence checklist to identify requirements.
* Leverage operational experience to identify new savings and service improvement initiatives, and support the LLP operations teams in continuous improvement and growth of the business.
* Re-design / engineer new supply chain processes to improve service levels and/or reduce cost in the supply chain.
* Future state DILO process maps.
* Documentation of Processes and Business Requirement Documents to support operational and system designs.
* DILO process maps and Business Requirements Document.
* Ensuring engagement of customer, business resources & delivery of results.
* Obtain customer sign off on requirements documentation.
* Be actively involved in continuous improvement activities for the BU, supporting other team work streams if required with their activities.
* Attending and supporting cross-functional workstream meetings if required.
* Present compelling business cases to the customer and obtain their buy in and support to deliver the change.
Qualifications
* Degree in/focus on Supply chain management, Logistics, Industrial Engineering, Business Administration and/or mathematics.
* 5 years varied experience in a logistics or solution design role.
* Experience in managing supply chain design projects.
* Excellent facilitation skills.
* Good analytical and logical thinking;
translating many different real life situations into models that allow for scenario comparisons;
data manipulation & accuracy skills are essential to this role.
* Excellent computer literacy in regards to Excel & other MS Office programs.
* Able to assess existing operations (internal DHL / customer) and identify areas for improvement and identify actions to make the step change.
* Good Project & Program Management Skills, with relevant experience.
* Experience identifying and assessing key impacting risks and subsequent development of appropriate mitigation plans.
* Experience identifying sustainable cost effective solutions within complex supply chains.
* Ability to assess the full financial and operational impact of project changes within customers supply chain and wider business.
Next steps
What you'll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.
We will ensure that all our resourcing activities are fair, transparent and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.
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