Life is too short to work for a boring company, so why don't you join us? We are looking for a IT Helpdesk Technician to provide fast and useful technical assistance on computer systems.
Does that sound like you?
But first, let's break the ice!
Who we are & what we do
At Leadtech, we work hard... and play harder! Our mission is to bring forward new business ideas and empower employees to achieve their goals in the online business world.
Since ****, we have been fostering innovative and creative techniques across many industries, making us pioneers in online project management.
Leadtech is dedicated to constant improvement and inspiring new ideas daily for the world we live in and the future to come.
If you have a creative and innovative mind, Leadtech is looking for you!
Does this still look like your cup of tea? There's more
Responsibilities
You're our perfect candidate if you:
Serve as the first point of contact for customers seeking technical assistance by email or ticketing tool.
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Onboarding Leadtech's users
Provision and deprovision of workstation transferred from IT to users
Provision and deprovision of users with Azure AD and Google Workspace Admin
Installation, upgrade, and applications management remotely
Manage HW's warranties with the several suppliers.
Maintenance of licenses
Control about logistics and inventory
Full technical support to workstations and peripherals
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Your expertise in a nutshell:
Ticketing Tool Expertise
: Hands-on experience with Jira Service Management (JSM).
Multi-OS Knowledge
: Proficiency in troubleshooting across Mac, Windows, and Linux (specifically Ubuntu) environments.
Admin & Device Management
: Basic understanding of Google Workspace Admin, Microsoft Azure, Microsoft Intune, and Apple Business Manager.
AI Mindset:
Familiarity with the current AI ecosystem and an interest in leveraging AI tools to improve workplace processes and efficiency.
Core Competencies
: A highly proactive approach to problem-solving and a strong commitment to teamwork.
Excellent communication skills interpersonal skills
Languages:
Fluent level of English and Spanish
Interested? Keep on reading!
Leadtech offers an exceptional working environment in a dynamic and international team. We invest in people's development offering the opportunity for continuous training and career growth.
Some of the perks of working with us:
Competitive salary
Full-time, permanent contract
Private health insurance
25 days of holiday + your birthday off
Versátil vacation time (no blackout days)
Free Friday afternoons (a 7-hour workday!)
35-hour week for the full month of August (free afternoons!)
Flexibility to work from home
Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets)
Team-building activities
Monthly afterwork
Free coffee and snacks
Free fresh fruit
English courses
Permanent internal training + annual budget for external training
Games room (Nintendo, table tennis, futbolín)
Terrace at the office
An innovative approach to all internal processes and businesses
Work with the latest technologies + Career progress opportunities
Equal Employment Opportunity Employer:
Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be part of a great project!
Hiring process
First step: 15-minute phone interview to get to know you
Second step: On-site interview with HR and your future manager to talk about the position and how we approach work.
Third step: HR's timely response regarding the status of your application and/or a second interview
Sounds good? Apply now!
We're looking forward to meeting you.
Location
You'll have the flexibility to choose whether you'd like to come to the office every day, from time to time, or work fully remote. We want you to find the best combination for you.
If you prefer to be surrounded with amazing people, our exceptional office is in Barcelona's Blue Building, located right on the city's seafront. Besides our stunning views, you'll enjoy our office perks such as free fruit, snacks, and coffee and you'll also be able to take part in our Mario Kart and table tennis competitions.
The personal data you provide will be used to manage your candidacy for the corporate selection processes that fit your profile. If you wish, you can exercise your rights of access, rectification or cancellation by sending a letter to Avenida Litoral, *****, 5ta planta, Barcelona *****, or emailing us at ******, including a document that validates your identity.