Join to apply for the Service Support Coordinator / Application Delivery role at GAES1 week ago Be among the first 25 applicantsJoin to apply for the Service Support Coordinator / Application Delivery role at GAESGet AI-powered advice on this job and more exclusive features.Amplifon is the global leader in the retail hearing care industry.
Over 20,000 professionals in 26 countries, coming from more than 100 different nationalities, work every day in a global network of 9,500 points of sales to empower thousands of people to rediscover all the emotions of sound.
In Amplifon we believe people are the most important component of our success.
Only through investment in talent engagement, professional development, and recognition, our people can express their potential and build a fulfilling career.Amplifon Iberica S.A.U acquired GAES in 2019 with over 700 shops spread throughout the country.
The main office is in Barcelona and operates with 2000+ dedicated professionals that empower people to discover all the emotions of sound.We are currently looking for a dynamic, business-driven and analytical professional to join our IT Team as Application Delivery Coordinator.Design, implement, and manage the IT Service Support model across Amplifon Spain's shop network, headquarters, and warehouse.
The ultimate goal is to deliver efficient, cost-effective IT services with outstanding user experience, enabling the organization to achieve its business objectives.Responsibilities and Key Functions:Ensure the availability and quality of IT Service Support for 2,000+ users, 700+ shops, the headquarters, and the warehouse by managing Level 1 and Level 2 incidents, problems, and requests related to all key digital solutions:Front Office Applications: Salesforce, xStore, and other in-house tools.Back Office Applications: Oracle Fusion, Oracle Apex, LEA, and other internal systems.Digital Workplace: printing, OS, telephony, servers, and communications.Reporting & Business Intelligence tools.... (additional content omitted for brevity) ...
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