PbThis role requires relocation to Portugal. /b /ppbr/ppbr/ppWorkster is partnering with a leading BPO company to recruit a bSpanish-speaking Banking Operations Specialist /b to join their team in bLisbon, Portugal /b, supporting one of the UK’s most innovative digital banks. /ppThis opportunity is ideal for professionals currently based in bSpain /b who have experience in banking, financial services, or insurance and are interested in an binternational career experience in Lisbon /b. /ppYou will support Spanish-speaking customers while applying your knowledge of banking operations to resolve complex cases and deliver high-quality service. /ppbr/ppbYour Role /b /ppbr/pulliProvide customer support via chat, phone, and email for Spanish-speaking customers /liliResolve complex enquiries related to accounts, payments, disputes, and transactions /liliHandle fraud investigations, chargebacks, and complaint resolution /liliDeliver clear guidance on banking and financial services processes /liliAct as a subject matter expert for banking-related topics within the team /liliSupport colleagues with knowledge sharing when needed /liliEnsure compliance with internal procedures and regulatory standards /li /ulpbr/ppbYour Qualifications /b /ppbr/pullibFluent Spanish /b and bgood English /b (spoken and written) /liliMinimum b12 months of experience in Banking, Financial Services, Insurance, or similar sectors /b /liliStrong analytical and problem-solving skills /liliAbility to manage complex customer cases independently /liliComfortable working with digital tools and multiple platforms /liliTeam-oriented with strong communication skills /liliEU passport or valid work authorization for Portugal /li /ulpbr/ppbThe Offer /b /ppbr/pulliFull-time position bbased in Lisbon, Portugal /b /lilibRelocation support available for candidates moving from Spain /b /liliOptional bcompany accommodation in Lisbon /b /liliPaid training before starting the role /liliHealth insurance from the first day of the contract /liliMeal allowance card /liliHoliday and Christmas allowances paid monthly /lili40 hours per week on brotational shifts (24/7) /b /li /ul