Time type Full timeposted on Posted Yesterdayjob requisition id R142217APM Terminals APM Terminals plays an important role in enabling the global Maersk Ocean and Logistics network as well as serving other Shipping Lines, Beneficial Cargo Owners, Freight Forwarders, intermodal logistics providers and integrating with a wide variety of local port authorities, customs and government bodies across our global network of transhipment, import and export gateway terminals.In support of the broader Maersk strategy, we are accelerating the transformation of our business from a portfolio of independently operated terminals into a safer, better, bigger global terminals operatorWe Offer:
This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized, and well rewarded. We are looking for a dynamic and experienced IT Senior Business Analyst responsible for the Service Management at a local (Terminal) level - Gatekeeper for Service quality (Service Requests, Demands, Problem & Change Management), responsible for monitoring the terminal business demands, aligning the requirements, progressing the delivery of the demands, works closely with the Head of IT to build the IT budget and control the IT costs, support enhancing the Operational Model, KPIs and reporting and actively collaborate with his business stakeholders to identify opportunities to improve process efficiency adopting new IT capabilities.This role requires full-time presence at the workplace and is
100% onsite .Principal Accountabilities:
Keep best practices alive and active, drive continuous improvements. Identify & develop new ones if do not exist.Engage with stakeholders
to gather requirements and feedback.Manage
project resources, including personnel, equipment, and materials.Ensure project deliverables meet quality standards and requirements.Ensure stakeholder
expectations are managed
and addressed throughout the
project lifecycle and within APMT standards.Procurement & licensing track management.Works closely with the
terminal operational and functional team
to identify and implement improvements to business operations, services and models.Serve as a liaison between business units, IT, and other stakeholders locally.Assist in
monitoring project budgets and expenditures.Procurement & licensing track management.Collaborate with the
regional platform business
analyst
to identify opportunities to modernize, streamline and standardize the terminal tech portfolio.Researches and analyzes
improvement opportunities, conducts analysis, prepares recommendations and facilitates efficiency enhancements.Enhancement and evolution of
IT reporting. ITSM, track & measure
the performance of implemented solutionsDevelop
training plan sustained over time.Liaise with HoIT
on driving and executing local and global programs & demands.Opportunities
analysis demands definition
and management and driving the process to project execution/implementation.The
end-to-end terminal demands orchestration, prioritization, alignment, escalation etc.Support Head of IT Manage the overall terminal change ( CAPEX ) agenda delivery.Support defining the budget ( OPEX ) required to support the pipeline of terminal key demands.Engage with stakeholders to
gather requirements
and feedback.Translate business needs into detailed functional and technical specifications.Manage the overall ITSM Change Management that applies to Terminal according to RACI matrix.Provide to Head of IT,
Terminal Key Performance Indicators
(KPI) to be analyzed and suggest improvement action plans.Detect and promote synergies between terminals and
standardize ways of working .Critical Qualifications/ Skills / ExperienceExperience with Agile and/or ITIL principles and methods/framework
Driving Dailies, WeekliesDevelop reporting and defining KPIsPowerBI
Demonstrable technical background
Network and on-premises infrastructureVMWare, CISCO
Experience in Project ManagementDesirable End-User support background or experienceWorking experience managing Service Requests, Change and Problems
ServiceNow preferable
Ability to present and expose ideas and solutionsEnglish proficiency verbal and writtenLearning & Career OpportunitiesIn this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:
Complex problem-solving situationsDecision making and prioritizationData Center infrastructureWork with regional (AFR & EUR) and global teams across the globeRelevant next career steps might be:
Team and leadership ManagementProject ManagementService ManagementSubject Matter Expert (SME)#LI-SS1Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
About Us
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here.
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