Overview
The company
Job description
As a Customer Care Assistant, you will be the first point of contact for our B2C and B2B customers, providing efficient, empathetic, and solution-oriented support. Your mission is to ensure a positive experience in every interaction while representing the values of our Longines Brand.
Responsibilities
- Respond to customer inquiries with professionalism and clarity
- Resolve issues promptly and effectively
- Log and track customer cases using our CRM tools
- Collaborate with other departments to improve customer satisfaction and internal processes
- Collect feedback and suggestions to help drive continuous improvement
Qualifications
- Minimum 1 year of experience in customer service or a similar role
- Excellent verbal and written communication skills
- Ability to work well under pressure and in a team-oriented environment
- Proficiency with digital tools and CRM platforms
Languages
- Fluent English is a must
- Knowledge of additional languages is a plus and will be positively valued
Contact
C / Yuca, 2
ALCOBENDAS (Madrid Province)
Spain
Company address
The Swatch Group (España) S.A.
Edificio C, Miniparc I
Calle Yuca, 2
Urbanización El Soto de la Moraleja
ES- Alcobendas, Madrid
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📌 Customer Care Assistant
🏢 Swatch Group
📍 Alcobendas