Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a leading global pharmaceutical company.
Human Pharma Services (HPS) delivers a centralized global model supporting internal marketing teams with end-to-end services—from creative content to digital operations. The HPS Web Factory partners with offshore production teams to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency across markets.
As an Operational Project Manager, you will support the Web Factory Service Owner in driving initiatives that enhance and streamline web delivery processes.
Key Responsibilities:
* Collaborate with cross-functional stakeholders globally to gather feedback, provide updates, solve challenges, and promote continuous improvement.
* Monitor and optimize service quality and cost-efficiency of Production Partners.
* Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
* Lead the implementation of a new help desk in collaboration with IT, Production Partners, and the platform vendor, ensuring SLA and satisfaction metrics are met.
* Plan and execute pilot programs for new services, including demand analysis and performance metrics.
* Support platform migration activities, including site grouping and inventory management.
* Produce reports on incidents and service requests for continuous improvement.
* Collaborate with the product team to define process requirements.
* Create technical training content for Production Partners with the platform vendor.
Skills / Experience:
* Academic background in Project Management, Marketing, IT, or related fields.
* At least 5 years of experience in web projects and website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency in Jira and ServiceNow.
* Motivated, detail-oriented, and eager to learn.
* Effective collaboration skills with IT and cross-functional teams.
* Analytical mindset focused on governance and service quality.
* Fluent in English and comfortable in an international environment.
* Strong organizational skills and ability to work independently and remotely.
* Team-oriented and interested in the pharmaceutical industry is a plus.
* Excellent communication and presentation skills.
What We Offer:
* Permanent contract with flexible schedule.
* Training & certifications to enhance your skills.
* Home office options.
* Flexible benefits (public transport, tickets, etc.).
* Health insurance.
* Our commitment to social responsibility.
About Us:
Omega CRM, part of Merkle and dentsu, is a global digital company specializing in customer-centric solutions, technology, and data, including AI. With over 23 years of experience, 580+ professionals, and numerous certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain, serving key industries with innovative and award-winning solutions. We value growth through talent and foster a culture of #Talent, #Flexibility, #Commitment, and #Innovation.
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