Partner with the business in a true IT as a Service environment; provide resilient, best in class, cost efficient IT Services to all ELEs in your Zone.
Responsibilities include:
1. Collaborate with the Regional IT Infra Director to provide (build & run) IT Infra services to all ELEs in your Zone.
2. Lead the IT transformation program to segregate IT Infra assets and isolate IT Solutions in your Zone.
3. Implement IT governance processes (IT Service Management) for your Zone.
Key Accountabilities:
1. Define the IT strategy for the zone in collaboration with the IT Director; manage the annual IT budget; support the Zone Business Leader with onboarding new companies.
2. Implement a true IT as a Service Model for IT Infra services; act as a Managed IT Service Provider; build relationships with key business leaders.
3. Monitor and report on IT service quality and customer satisfaction against KPIs and SLAs.
4. Build and manage your IT team across multiple countries; cooperate with Regional IT teams; promote collaboration and share best practices across ELEs.
5. Develop and provide a portfolio of IT Business Services that meet business needs efficiently; ensure SLA performance is met or exceeded.
IT Infra & Security:
1. Define the IT Infrastructure Strategy and roadmap with the Zone Business Leader and Regional IT Infra Director.
2. Manage daily operations of your Zone IT Infra team to deliver top tier IT services within budget and time constraints.
3. Oversee the transformation of legacy infrastructure into a segregated landscape, supporting the Transformation Program.
4. Ensure compliance with Group/Regional IT standards and conduct periodic audits of IT Infra & Security.
IT Solutions:
1. Define the IT Solutions Strategy and roadmap with the Zone Business Leader.
2. Manage the Zone IT Solutions team to deliver high quality services within scope, budget, and schedule.
3. Support and support for shared IT Solutions; ensure adherence to Group IT Solutions standards.
4. Lead the IT Governance & Transformation Program to re architect IT Infrastructure and Solutions.
5. Implement standardized IT cost management, Project Management, and Service Management practices.
6. Ensure compliance with regulations and assist with audits.
Required Profile:
* Masters Degree in Computer Science or related; MBA is a plus.
* Certifications such as PMP, ITIL Foundations; knowledge of Scrum, COBIT, TOGAF is desirable.
* Lean methodologies like Six Sigma are a plus.
Experience:
1. Minimum 5 years in a similar role.
2. 5 10 years in project/program management in an international IT environment, preferably in industrial or laboratory industries.
3. Proven leadership in managing distributed international teams and multi