Looking for a career change or a new adventure in one of the most vibrant cities in Europe? Join us as a Customer Support Representative in Barcelona, Spain, and become part of a dynamic team that puts people first!
Position: Customer Support Representative
Location: Barcelona, Spain
Employment type: Full-time (on-site)
Why Barcelona?
Barcelona isn't just a workplace;
it's a lifestyle!Knownfor its sunny weather, stunning architecture, and rich culture, this city offers the perfect balance between work and leisure. From enjoying Mediterranean beaches and exploring historical landmarks like La Sagrada Familia to experiencing world-class cuisine and a lively nightlife, Barcelona has it all! Plus, you'll be working in a multicultural environment with opportunities to grow your professional career.
What You'll Do:
Handle incoming customer inquiries via phone, email, and chat, addressing user needs efficiently
Provide timely and accurate resolutions to ensure customer satisfaction and uphold service levels
Collaborate with your team on exciting projects to enhance customer experience
Maintain detailed records of calls, ensuring compliance with service standards
Be ready to support other team members when needed, ensuring seamless teamwork and customer service
Stay up-to-date with our products and services, becoming an expert on what we offer
What Were Looking For:
️Candidates fluent in Dutch with strong English skills (B2 or higher)
️ 1+ years of customer service experience (automotive industry experience or familiarity with electric vehicles is a plus!)
️ Competency with IT platforms, MS Office, and basic internet configurations
️ A customer-focused approach with strong listening, problem-solving, and communication skills
️ A proactive attitude with the ability to take ownership of issues and drive them to resolution or escalate when necessary
What We Offer:
Competitive salary with a raise after 7 months based on performance and experience
️ 23 days of paid annual leave to enjoy Barcelonas sun and sea
Work-life balance: Monday to Friday, 08:00 AM 05:00 PM
Be part of a friendly, diverse, and creative team where your ideas and input are valued
Continuous guidance and tools to help you reach your full potential
Why You Should Apply:
If you're looking for a role that allows you to make a real impact while enjoying life in one of the most beautiful cities in the world, this is the opportunity for you! Whether you're a seasoned customer service professional or eager to grow in the field, we offer a supportive environment to help you succeed.
Ready to embark on this exciting journey? Apply now and lets make Barcelona your next career destination!