The Key Account Manager will be responsible for driving business growth by expanding the adoption of InPost services (Home Delivery, Out of Home, 3PL, etc.) across strategic clients.
This role combines strong commercial acumen with a solid understanding of e-commerce ecosystems (marketplaces, checkout processes, brand visibility) to deliver value-driven and efficient solutions to our partners.
You will play a key role in strengthening client relationships, identifying new business opportunities, and contributing to the company’s growth and profitability objectives.
Responsibilities
* Grow business volume within existing strategic accounts and identify new opportunities to expand collaboration
* Understand clients’ operational and technological needs (marketplaces, e-commerce, retailers) and propose tailored solutions
* Collaborate with IT, Operations, and Marketing teams to support integrations, onboarding processes, and logistics flow improvements
* Analyze market trends, competitors, and industry developments to identify growth opportunities
* Prepare commercial proposals, presentations, and activity reports
Requirements
* 3–5 years of experience in business development or commercial expansion, preferably in tech, logistics, or e-commerce sectors
* Strong knowledge of last-mile delivery models (PUDO, Lockers, Home Delivery, Fulfillment)
* Familiarity with e-commerce processes (checkout, integration software, sales platforms, order management systems)
* High level of English
* Experience working with CRM tools and digital environments
What do we offer?
* Language platform
* Wellbeing programme
* Flexible working hours
* Online platform for lifelong learning
* Competitive salary
* Flexible remuneration services can be contracted
Why join us?
At InPost, we are guided by five key behaviours:
* 10X Attitude
* Passionate About Customers
* Go Go Go
* Dare to Disrupt
* One Goal One Team