As the foundation of the Risk Team, risk specialists help protect our users and their customers from a wide range of risks associated with navigating the world of payments. On a typical day, each Specialist reviews businesses that wish to use or are currently using the platform. They verify and validate information provided by merchants through checks against supporting documentation such as websites, document scans, or internal/external databases. The reviewer evaluates merchants for potential risks they may present, including supportability, KYC, credit, or fraud.
They make decisions daily that can significantly impact financial losses, user experience, or obligations to financial partners.
There are four functional teams that may collaborate with our Risk Team, each with different tasks and requirements for their specialists.
Responsibilities:
* Verify that all required details have been submitted with the application.
* Examine and validate the merchant's identity to ensure submitted information is accurate.
* Perform checks in internal and external databases to verify information and supportability.
* Identify and document inaccuracies that raise red flags, and follow up with the merchant.
* Investigate and compare items sold on the merchant’s website with information provided.
* Review product descriptions, merchant industry, and charges.
* Reference an internal supportability list and judge merchant compliance with client guidelines, ensuring no prohibited items are sold.
* Classify businesses based on their website according to provided guidelines.
* Identify whether businesses are supportable, prohibited, or require minor adjustments.
Requirements:
* C2 level of Bulgarian.
* Fluent in English (C1 or higher).
* At least 1 year of experience with internet and social media research.
* Attention to detail and meticulousness in verifying information from multiple sources.
* Empathy and understanding that behind every business is a person.
* Ability to work efficiently in a fast-paced, high-volume environment.
* Comfort in making decisions with incomplete or ambiguous information.
* Persistence and thoroughness in understanding cases and underlying causes.
* Team collaboration and sharing knowledge to support team success.
Desired Qualifications:
* Experience with payments, risk, compliance, or finance.
* Background in supporting users at a technology company.
* Experience in investigative decision-making roles.
What We Offer:
* 38.5 hours/week - temporary contract.
* Referral Program: Bring a Friend and earn up to €2,000, depending on the project/language.
* Salary: €18,065 gross/year.
* Continuous training and development opportunities.
* Employment with a leading global contact center provider.
* Great work environment, social activities, and personal development.
* Dynamic, business casual environment with motivated colleagues of all ages.
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