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Customer Success Manager - Veeva CRM, Barcelona
Client: Veeva
Location: Barcelona, Spain
Job Category: Other
EU work permit required: Yes
Job Reference: 378848699276591104032460
Job Views: 2
Posted: 31.03.2025
Expiry Date: 15.05.2025
Job Description:
Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.
The Role: Veeva has been investing in customer success since the founding of the company. To further these efforts, Veeva is now expanding our Customer Success Management (CSM) team. We work alongside our product, sales, and services teams to help customers achieve even higher levels of success.
The Customer Success Manager will provide strategic guidance to named Veeva CRM customers to increase the value they get from Veeva CRM. The CSM team will identify and promote best practices for managing a SaaS CRM program. We are looking for team members to work with Veeva's most strategic customers across Europe, developing strategies, tactics, and processes that make this team truly valuable to ongoing customer success.
The Veeva CSM team is not just account management; it is a team of strategic consultants who know how to identify areas of improvement and drive progress.
What You’ll Do:
* Align with key customer CRM stakeholders across IT and Business to establish a stronger CRM management program
* Evaluate how customers manage their Veeva CRM investment & identify efficiency and effectiveness gains (process & tools)
* Promote awareness of the latest innovations Veeva is releasing
* Provide Veeva CRM program/release management best practices
* Increase the ROI customers get from Veeva CRM
Requirements:
* Proven track record of establishing themselves as a strategic trusted advisor to clients
* Ability to articulate complex client and vendor concepts to audiences of varying perception levels
* Strong written and verbal presentation skills
* Strong analytical skills to process and interpret customer information
* Self-starter capable of owning the ongoing success of large clients
* Bachelor’s Degree
* Fluent in English
Nice to Have:
* Direct experience with Veeva CRM implementations
* Pharma CRM experience
* CRM Program management
* Fluency in another European language
Perks & Benefits:
* Allocations for continuous learning & development
* Health & wellness programs
Work Environment: Remote (Spain)
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries. Veeva is committed to fostering a culture of inclusion and growing a diverse workforce, valuing people for their unique contributions.
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