This role is responsible for the strategic management of important client relationships, focusing on renewals, profitability, and growth. The role addresses challenges using industry expertise and mentors junior employees. The role demonstrates advanced skills in analytics, consulting, and strategy planning.
Responsibilities
1. Creates and executes the account business plan and customer success plan while working with the sales/pursuit team.
2. Works on upsell and cross-sell opportunities in existing assigned customers, providing accurate forecasts.
3. Leads the account kickoff by identifying customer success criteria, updating customer success plans, and expansion needs, and identifying key influencers and decision-makers.
4. Drives successful renewal efforts by collaborating closely with pursuit/sales and subject matter experts.
5. Manages revenue forecasting, cost analysis, growth strategy, and monitors deal P&L performance to ensure overall profitability.
6. Addresses customer escalations and related communications in a timely and proactive manner.
7. Identifies and leads initiatives to drive revenue growth within existing accounts by leveraging upsell, cross-sell, and expansion opportunities.
8. Ensures managed services and customer engagement consistently exceed all relevant KPIs.
9. Acts as a trusted advisor, sharing industry-specific subject matter expertise with customers.
10. Conducts regular strategic business reviews with clients to evaluate progress, demonstrate value, and identify areas for improvement.
Education & Experience
Graduate degree in Sales, Marketing, Business Administration, or related discipline. 0-2 years of work experience, preferably in sales, customer experience, or account/business management, or an advanced degree with little or no work experience.
Preferred Certifications
* IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar)
* Certified Technology Sales Professional (CTSP)
Schedule
Full-time
Shift
No shift premium (Spain)
Travel & Relocation
Details not specified.
Equal Opportunity Employer (EEO)
HP Inc. provides equal employment opportunity without regard to race, color, religion, sex, national origin, and other protected characteristics. Disclosures are voluntary and kept confidential. For more information, please see the EEO Policy links.
Key Skills
Campaigns, Animal Care, Anti-Money Laundering, Endpoint Security, ABAP, KG Teaching
Employment Type : Full-Time
Experience : 0-2 years
Vacancy : 1
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