This position needs relocation to Grand Cayman.
We are seeking a highly motivated and detail-oriented Night Auditor for a luxury boutique hotel. As the Night Auditor, you will be responsible for overseeing the hotel's operations during the overnight shift, ensuring the accuracy of financial transactions, maintaining a welcoming atmosphere for guests, and ensuring smooth and efficient hotel operations. This position is critical to the daily success of the hotel and will require a proactive, service-oriented individual who thrives in a dynamic environment.
Key Responsibilities :
* Guest Service & Hospitality :
* Provide exceptional guest service to ensure the satisfaction of our overnight guests.
* Respond to guest inquiries, requests, and complaints in a prompt and courteous manner, ensuring a personalized experience.
* Assist with check-ins and check-outs during the overnight hours.
* Monitor the hotel's security system and ensure the safety and security of guests and staff.
* Perform all night audit functions, including balancing and verifying daily hotel financial transactions and reports.
* Reconcile the hotel's daily revenue, ensuring that all charges are correct and properly accounted for.
* Process nightly financial reports and ensure accuracy in billing and revenue distribution.
* Ensure proper coding and reconciliation of hotel charges and credits.
* Operational Duties :
* Ensure all reports, guest folios, and room status updates are complete and accurate.
* Maintain accurate records of any guest issues, incidents, or requests and follow through to resolution.
* Communicate and work closely with the day shift team to ensure smooth transition and update on key operational matters.
* Administrative Tasks :
* Complete end-of-day financial processes and submit required documentation to the accounting team.
* Assist in maintaining cleanliness and orderliness of the front desk area.
* Support the management team by providing feedback on guest preferences, issues, and operational insights.
Qualifications :
* Experience :
* Previous experience in a hotel or customer service environment, preferably in a similar role (Night Auditor, Front Desk Agent, or similar).
* Experience in handling cash, credit transactions, and performing audits is highly preferred.
* Skills :
* Strong attention to detail and ability to work independently.
* Excellent communication and interpersonal skills.
* Proficient in hotel management software (e.g., Opera, Protel, or similar) and Microsoft Office Suite.
* Knowledge of accounting principles and financial procedures is a plus.
* Other Requirements :
* Ability to work the overnight shift (typically 10 : 00 PM to 7 : 00 AM).
* A professional and polished appearance in line with the hotel's luxury standards.
* Strong problem-solving skills with a focus on guest satisfaction and resolution.
* Ability to multitask and thrive in a fast-paced environment.
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