Join Maersk as a Customer Experience Consultant and help deliver exceptional service to our global customers.
We’re looking for a customer‑oriented professional with high energy and a passion for turning challenges into opportunities. If you thrive in fast‑paced environments and love delivering world‑class experiences, we invite you to apply.
Benefits
* Industry‑leading talent development programs
* Competitive compensation and benefits
* Flexible workplace policies and working hours
* Access to extensive internal training opportunities
* Excellent benefits including a competitive pension scheme and health insurance
Responsibilities
* Manage and monitor the end‑to‑end shipment process.
* Coordinate with stakeholders across the shipment lifecycle.
* Ensure seamless orchestration of shipment flow.
* Deliver value‑adding solutions through strong business and process understanding.
* Resolve customer and stakeholder queries promptly and professionally.
* Maintain a customer‑centric approach and proactively prevent recurring issues.
* Prepare and submit documentation accurately and on time.
* Support cross‑sell and up‑sell initiatives and contribute to customer retention.
* Adhere to SOPs/IOPs and identify deviations proactively.
* Communicate effectively with customers and internal teams.
* Participate in client calls to ensure smooth process execution.
* Record and report performance insights, highlighting wins and improvement areas.
* Collaborate with KCMs and the Commercial team to strengthen customer relationships.
* Monitor customer‑specific SOPs and KPIs.
* Execute reports and tasks assigned by the Team Leader/Manager.
Qualifications
* Experience in logistics or related fields.
* Fluency in Spanish and English.
* Strong communication and stakeholder management skills.
* Customer‑centric mindset with a passion for service excellence.
* Results‑driven and highly organized, even under pressure.
* A collaborative team player who fosters teamwork.
* Solid understanding of operational processes.
* A proactive, positive attitude with a strong sense of urgency.
* Persistence in driving issues to closure despite obstacles.
* Applications must be submitted in English.
* Applicants must have the legal right to work in Europe at the time of application.
Senior Level
* Associate
Employment Type
* Full‑time
Job Function
* Customer Service
* Transportation, Logistics, Supply Chain and Storage
Location: Valencia, Valencian Community, Spain.
If you’re ready to grow your career with a global leader and make a meaningful impact, we’d love to hear from you.
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