Omega CRM Consulting is seeking a Salesforce Marketing Cloud Specialist to collaborate with a top global pharmaceutical company.Omega CRM Consulting is looking for a Salesforce Marketing Cloud Specialist to work with one of the top 15 global pharmaceutical companies.The Platform Manager Automation (PMA) Services will enable the HPS DU (Human Pharma Delivery Unit) Campaign Automation Services to efficiently build and automate campaign journeys, managing technical aspects of the platforms. The primary platform will be Salesforce Marketing Cloud, with potential involvement in other digital engagement tools such as Adobe Marketing Cloud, customer data platforms, database management systems, and proprietary tools. The Platform Manager will also manage team-specific spaces within Atlassian tools, including JIRA, Confluence, and BitBucket.Duties & ResponsibilitiesBuild campaign workflows and deliverables aligned with business needs and campaign briefs.Ensure high-quality, on-time campaign execution, including measurement and QA.Own and optimize campaign processes, including platform automation and innovation for efficiency and quality.Provide technical specifications and conduct user acceptance testing (UAT) for software enhancements.Debug workflow and delivery issues, report platform bugs, and coordinate with IT support.Document enhancements, templates, and technical processes.Create and maintain technical workflows, campaign templates, landing pages, and HTML content.Collaborate with Campaign Support Services and communicate with Platform Management teams.Requirements & Desired SkillsBachelor’s Degree in technical studies or business administration with a strong technical background.Excellent campaign and project management skills, with the ability to prioritize and manage multiple complex projects.Minimum 3 years of Salesforce Marketing Cloud experience.At least 1 year of Salesforce Data Cloud experience.Technical marketing automation certification (e.G., Architect or Developer) is preferred.Experience translating business and technical requirements into software enhancements.Knowledge of databases, SQL, ETL, and web API calls.Understanding of the Software Development Life Cycle (SDLC).Experience in a software house, consultancy, or project delivery environment is preferred.Knowledge of email and website design is a plus.Familiarity with Atlassian tools (Confluence, JIRA, BitBucket) is advantageous.Pharma knowledge, including Veeva CRM, is a plus.Experience in production support and troubleshooting is preferred.Self-motivated, detail-oriented, and adaptable.Fluency in English.What We OfferPermanent contract.Flexible schedule to balance professional and personal life.Training and certifications to enhance skills, with official certification from our partners.Home office options.About UsOmega CRM, a Merkle Company, is a global digital firm specializing in accelerating Business Experience (BX) through customer-centric solutions, technology, and data, enhanced by AI.Together with Merkle, we form Spain’s largest Customer Experience Management (CXM) agency, part of the dentsu group, offering end-to-end solutions across media, creativity, content, technology, and strategy for impactful business results.With over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain.We serve industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.Client satisfaction is paramount (rating :
4.9 / 5), with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).At Omega CRM, we believe in growth through people, guided by our values :
#Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.J-18808-Ljbffr
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