Overview
Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 100 countries, we are transforming the way LTE/5G and Starlink technology is used for connect branches, remote sites and vessels using wireless solutions. Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable. Our success is driven by our people — creativity, hands-on attitude, and a willingness to go above and beyond for our customers.
Service Delivery Manager at Blue Wireless Based in Spain, the Service Delivery Manager will be the ‘air traffic controller’ ensuring the successful delivery of services across Europe, managing the end-to-end process from order intake to order completion. The role requires a self-starter, well-organised, proactive colleague who can keep an overview while zooming in on specific orders to ensure they are delivered to Blue Wireless standards. You will maintain open dialogue with our sales teams, customers, and our engineering teams on-site (both internal and our partners).
Responsibilities
* Manage the end-to-end process for customer orders and projects, from order intake through to completion and invoicing.
* Serve as a key point of contact, interacting with sales teams and customers to verify orders, confirm solutions, and ensure accurate execution.
* Coordinate with internal teams and external partners to plan installations, manage timelines, and ensure service delivery meets agreed service levels.
* Manage relationships with field engineers and alliance partners across different regions, ensuring work is delivered according to agreed standards, timelines, and specifications.
* Maintain up-to-date systems and dashboards to track order status, flag issues, and ensure full visibility across teams.
* Lead and project-manage larger customer deployments, including planning sessions, status reporting, and issue resolution.
* Validate the accuracy of operations documentation to ensure smooth processes.
* Continuously review and improve internal processes, identifying opportunities for efficiency and automation.
* Perform other related duties as assigned to support seamless service delivery and customer satisfaction.
Qualifications
* Have a positive, problem-solving attitude
* Have great organization skills, accurate when processing and giving information
* Have a Bachelor\'s Degree
* Have excellent English communication skills, both written and verbal. Other European languages are an advantage
* Have 1 year of experience in a professional business environment
* Have a passion for (maritime) networking technology is a huge advantage
Enthusiastic entry level applicants and more experienced professionals looking for a new challenge are encouraged to apply. Joining us is a great opportunity to enhance your professional career globally in the tech industry that is growing exponentially in a fast-paced environment.
What you’ll be
* Part of a professional international team of networking solution experts
* Working with maritime and business customers across Europe
* Given the opportunity to make a difference, in helping with the development of the role and the business
* Offered many career development opportunities as the company grows and evolves
* In a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful work
* Surrounded by highly supportive peers in a healthy working environment
We offer a hybrid working approach to give more flexibility on where and how we work. You will learn more about this during the recruitment process.
We are committed to diversity, equity, and inclusion in everything we do as a global company that drives culture and reflects the world’s diverse voices both internally and externally.
By applying for this role, you consent to us holding and processing your data in compliance with the General Data Protection Regulations. If you have questions or wish to exercise your right to access, erase or restrict the processing of your data, please contact and we will respond to your query as soon as possible.
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