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Junior IT Support Specialist
We are seeking a proactive, hands-on Junior IT Support Specialist to provide prompt, on-site technical support. You will be the go-to person for end-user IT requests, responsible for maintaining equipment, troubleshooting issues, and ensuring that our work environment is always productive.
Job Description
Junior IT Support Specialist
We are seeking a proactive, hands-on Junior IT Support Specialist to provide prompt, on-site technical support. You will be the go-to person for end-user IT requests, responsible for maintaining equipment, troubleshooting issues, and ensuring that our work environment is always productive.
Key Responsibilities :
* On-Site End-User Support : Provide immediate, in-person assistance to employees, addressing IT requests and resolving issues efficiently.
* Meeting Room & Equipment Checks : Regularly inspect meeting rooms and critical equipment—including cable management, replacement, and testing—to ensure smooth operation during high-priority events.
* Laptop Hardware Repair & Warranty Handling : Diagnose and fix common laptop hardware issues, perform minor repairs, and manage warranty claims to minimize downtime.
* Ticket Management : Act as the first point of contact for IT support tickets, resolving straightforward issues and escalating more complex problems as needed.
* Additional Support Tasks : Assist with software support for SharePoint, Teams, and Office 365, monitor Vodafone phone line issues, track IT inventory, and help set up equipment and accounts for new hires.
General Qualities :
The candidate should be very polite, have sufficient English for effective conversation, and be punctual.
Job Requirements
Key Requirements
* 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization
* General End User technology knowledge
* End User Workspace platforms (discovery, asset management, client management)
* End User Microsoft platforms (Active Directory, Office, SCCM)
* ITSM Tool Set (Ticket Management Software) preferred
* Soft skills : Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills.
* Excellent English and Spanish Language, Written and Spoken
What's next :
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message and we'll be happy to assist!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About Us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a 'get it done' attitude, come over for coffee and a talk on your future career with us! Learn more about us on our website and join us on LinkedIn, Facebook, and Instagram where we regularly post insights from our colleagues.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology, IT Services and IT Consulting
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