Overview Redefining the wealth management industry to make it simpler, seamless, and accessible to more people.
A little bit about Flanks
Flanks is shaking up the wealth management industry by making it simpler and way more efficient for financial institutions. Our SaaS platform is designed to help banks, family offices, and wealth managers get a full picture of their clients' financial assets—all in one place.
Founded in 2019 and based in Barcelona, we’ve brought together a team of passionate wealth management and tech pros, all with a shared goal: to change how wealth management is done. Backed by €9.8 million in investment, we’re growing fast, and we’re not stopping anytime soon!
What we stand for :
People First – our team comes first. We want every Flanker to feel at home, engaged, and part of something bigger.
Keep Growing – as the company grows, so should you. We’re all about personal and professional development here.
Think Twice, Act Once – we believe in thoughtful decisions, considering the impact on both our team and our clients before taking action.
If you’re looking for a place where you can grow and make an impact at a fast-paced, exciting fintech startup, this might just be the place for you!
About the role As a Customer Success Manager FR, you’ll be at the heart of this mission, managing the account portfolio of our French-speaking clients.
Reporting to our Customer Success Team Lead, this role sits at the core of our company, offering a fantastic opportunity to collaborate with Tech, Product, and Sales—helping you develop both technical expertise and commercial acumen along the way.
You’ll be working with senior stakeholders like CEOs, COOs, and Wealth Management Directors, gaining a deep understanding of our international corporate clients’ businesses. Your responsibilities will include:
Onboarding new clients and ensuring a smooth start with our platform.
Leading quarterly account reviews, providing insights and strategic guidance.
Owning key success metrics—product usage, support ticket close rates, contract renewals, and customer satisfaction.
Proactively helping clients optimise their aggregation programmes and collaborating with Flanks teams to find the best solutions.
Serving as the go-to expert for clients' day-to-day queries.
Collaborating with different teams at Flanks to implement the best solutions.
If you love building relationships, solving problems, and making an impact—this role is for you!
What we'd love to see
Exceptional communication skills – Native-level French and fluent English are a must. Spanish, Portuguese, German, or a Scandinavian language is a plus.
Experience is important! We are looking for an experienced professional with at least 3 to 5 years of banking and client contact experience in financial or asset management.
Proven experience in a customer-focused role – solid track record in Sales or Customer Success, and the ability to build and maintain relationships.
Relevant educational background – IT, Finance, Economics, or Business Administration preferred.
Strong stakeholder management skills – comfortable working with clients at all levels, from hands-on teams to senior executives.
Analytical & strategic mindset – able to interpret data, identify trends, and collaborate across teams to drive success.
Top-notch organisational skills – independent, detail-oriented, and able to juggle multiple priorities.
Problem-solving attitude & resilience – stay cool under pressure and tackle challenges head-on.
A passion for learning & growing – eager to develop your career in Customer Success and learn new skills.
If this sounds like you, don’t worry if you don’t check every single box—we’ll support your growth along the way.
What we offer A full-time, permanent contract.
We offer what we think is fair compensation.
A cool office between Sants Estació and Plaça Espanya with stunning views of Barcelona.
Flexible working hours and hybrid work options.
Paid day off on your birthday.
Weekly fresh fruit, coffee, and tea on tap.
Friday happy hours after our all-hands meetings (optional).
Team-building events to bond and have fun.
Health insurance and flexible compensation with Alan.
A digital canteen, subsidised at 50% by Nora Real Food.
A yearly training budget to keep growing.
The hiring process
Send us your CV, cover letter, etc.
Chat with our People Operations Specialist, Nicolás Guilarte
Meeting with our Customer Success Team Lead, Esteban Jasbon
Roleplay exercise – show us how you’d handle a real customer scenario
Final interview with our CEO, Joaquim De La Cruz
Any extra meetings you might need to iron out questions
We send you an offer!
We aim to wrap things up in one to four weeks.
If this sounds like a good fit for you, we’d love to hear from you. Don’t hesitate to send us your CV and/or cover letter.
At Flanks, we believe in fostering diversity and inclusion across everything we do. We’re proud to be an equal opportunity employer, and we welcome all applications regardless of race, religion, gender, age, or disability status.
Additionally, we have an Equality Plan in place to ensure fairness and inclusivity in all our policies and practices.
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