Principal Accountabilities Assist with supervising daily operations of retail stores
Supervise the back office including customer service
Knowledge & Skill Requirements Associate's degree; Bachelor's degree preferred
Equivalent years of experience in a substantially similar industry may be considered in lieu of a degree to be determined by the nature of the specific job and the hiring manager's criteria
More than five years of experience
Strong organization and communication skills
Knowledge & Application In-depth knowledge within a single work area or developing broad knowledge across a number of policy/technical areas
Experienced technician/administrator with a number of years business experience
Knowledge of standardized rules, procedures, and operations within own area
Determines a course of action based on guidelines
Problem Solving Encounters similar problems which will require some fact finding, clarification, and basic analysis
Solutions will typically be found within normal operating processes and policies
Selects the best resolution based on a set of defined procedures or precedence
Interaction Exchanges standard/basic technical or nontechnical information with colleagues and immediate superiors and/or customers
There may be a requirement to interpret or clarify technical information to aid understanding
Audience is generally knowledgeable about the subject matter
Conveys straightforward information to non-divergent audiences
Impact Impact is limited to short-term team performance (less than one year)
Supports the achievement of goals through own personal effort
Responsible for planning own work, assessing own progress, and adjusting efforts to meet goals
Accountability Accountable for meeting day-to-day team targets which impact the immediate work unit
Takes action to monitor costs related to own work and that of the team
Provides input into the performance appraisal process
R-20250320-0008
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