Overview
Senior Program Leader – Scaling Integral Technology Centers & Technology Shared Services
Zurich Technology Delivery Center – Barcelona
Zurich Insurance Group, a global leader in insurance, is seeking a Senior Program Leader to scale Technology Shared Services and Global Technology Centers. The TDC in Barcelona provides cutting-edge technological solutions and support to Zurich's local and global business units.
Responsibilities
- Scaling Technology Shared Services
- Lead rapid expansion of the Global Business Center (GBC) Zurich Digital Centers, ensuring seamless scale-up of technology shared services (IT, Cloud, DevOps, AI / ML, Automation, Cybersecurity).
- Design and execute scaling strategies — increase headcount, optimize processes, enhance service delivery, and expand capabilities.
- Drive automation & AI adoption (RPA, GenAI, predictive analytics) to improve efficiency and reduce manual efforts.
- Implement global best practices in service delivery, ensuring cost efficiency, speed, and quality at scale.
- Standardize and industrialize technology shared services to support 2X-3X growth without compromising quality.
- Strategy planning and drive the execution of strategic initiatives.
- Collaborate with senior leadership to identify growth opportunities and market trends. Lead cross-functional teams to implement strategic projects and ensure successful outcomes. Conduct competitive analysis and market research to inform strategic decision-making.
- Provide thought leadership and guidance on industry best practices and emerging trends.
- Stakeholder & Growth Leadership
- Partner with global CIOs, Country CIOs, and business leaders to align scaling strategies with enterprise goals.
- Drive adoption of shared services across business units—expand service offerings and ensure high utilization.
- Lead change management to ensure smooth transitions during rapid scaling phases.
- Talent & Capability Building
- Talent scaling strategies (hiring, upskilling, leadership pipeline).
- Scale high-performing teams—oversee strategic hiring, upskilling, and leadership development.
- Build a future-ready workforce—focus on emerging tech skills (AI, Cloud, Automation, Data Science).
- Foster an innovation culture—encourage continuous improvement, hackathons, and automation challenges.
Qualifications
- 15+ years in scaling Global Capability Centers (GCCs), GBS, or Shared Services, with a strong focus on technology domains.
- Proven success in scaling operations—experience growing teams from 100 to 500+ or managing multi-function shared services.
- Deep expertise in IT shared services, cloud transformation, AI / ML, automation, and digital acceleration.
- Strong program management, stakeholder management, and cost optimization skills.
- Prior leadership roles in MNCs, consulting firms, or high-growth GCCs / GBS setups.
- MBA or advanced degree in Technology / Operations preferred.
What makes us special / Benefits
- Competitive salary and yearly bonus
- Flexible working model to support work-life balance
- Option to work abroad up to 25 days yearly
- Home office setup allowance and monthly home office allowance
- Training programs, including English, German and Spanish classes depending on needs
- Ticket restaurant and Health Insurance with benefit exchanges
- Life and accident insurance
- Collective Life retirement plan
- Referral bonus up to 2000 euros
- Special banking and insurance conditions plus exclusive employee discounts
- Functional diversity benefits
- Stock options and mortgage benefits
Location
Location(s): ES - Barcelona (Poblenou)
Contact
Recruiter: Marta Perez Llonch
EEO
At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race / ethnicity, religion, gender, sexual orientation, age, or disability.
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