Job Title
Subscription Management Associate - Hospitality Solutions
Summary of the Role
Join our transversal team supporting the activation and management of subscriptions for leading hospitality solutions (Business Intelligence, Service Optimization, Sales & Catering). As a Subscription Management Associate, you'll help ensure smooth onboarding and ongoing support for customers, working closely with internal teams and contributing to a welcoming, team-focused culture.
Main Responsibilities
* Carry out subscription activations and deactivations for multiple hospitality products.
* Complete pre- and post-implementation tasks, including collecting and validating customer information and making adjustments after go-live.
* Use internal tools (Salesforce, Confluence) to track, document, and manage assigned projects.
* Communicate effectively with customers and internal stakeholders, mainly through email, ensuring timely and accurate responses.
* Collaborate with sales, commercial, and project office teams to resolve issues and escalate when needed.
About the Ideal Candidate
Essential Requirements
* High sense of accountability and ability to work independently.
* Good attention to detail and ability to follow structured processes.
* Collaborative mindset and ability to work effectively with others.
* Clear written and verbal communication skills.
* Ability to prioritize and adapt to changing business needs.
* Proficiency in English and Spanish.
Preferred Qualifications
* Experience with Salesforce and Confluence is helpful but not required.
* Experience in hospitality or related customer service environments.
* Background in customer support or ticket-based systems.
* Motivated to learn and adapt to new products and processes.
What we can offer you
* A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
* A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
* Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
* A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
* A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
* A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
* A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
* A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.