Role: Account Manager (Norwegian-speaking)
Location: Malaga
Start: ASAP
Industry: Hospitality
Contract: Full-time, hybrid
Languages: Norwegian + English
Overview
We are looking for a Norwegian-speaking Account Manager to join our Hospitality division in Malaga. The ideal candidate is client-focused, proactive, and able to build solid long-term relationships with partners and stakeholders in the hospitality sector. This role combines account management, client success, and business coordination.
Key Responsibilities
* Manage a portfolio of hospitality clients, ensuring satisfaction and long-term partnerships.
* Act as the main point of contact for Norwegian-speaking accounts.
* Support clients with product knowledge, service updates, and operational needs.
* Analyze account performance, identify growth opportunities, and propose solutions.
* Coordinate with internal departments (operations, marketing, finance, customer support).
* Prepare reports, forecasts, and account development plans.
* Ensure service excellence and adherence to SLAs.
* Manage escalations and provide solutions promptly and professionally.
Requirements
Essential
* Native or fluent Norwegian + strong English
* Experience in account management, customer success, or B2B environments
* Excellent communication and negotiation skills
* Strong organizational ability and attention to detail
* Ability to work Monday–Friday, 09:00–18:00
* Customer-centric mindset and positive attitude
Preferred
* Experience in the hospitality or travel industry
* CRM skills (Salesforce, HubSpot, or similar)
Work Conditions
* Hybrid model (office + remote work)
* Schedule: Monday to Friday, 09:00–18:00
Benefits
* Private medical insurance
* €500 relocation bonus for candidates moving to Malaga
* International work environment
* Growth and career development opportunities