Job Summary:
We are seeking an experienced Platform Support Engineer to provide technical support and ensure smooth operation of the Starburst Enterprise Platform. The ideal candidate will have a strong background in Kubernetes deployments, scripting, automation, and data platform integrations. This role offers a unique opportunity to work on enterprise-grade data platforms with a focus on performance, reliability, and innovation.
Key Responsibilities:
Platform Support & Maintenance
* Provide technical support for issues related to the Starburst Enterprise Platform.
* Monitor and maintain platform performance, availability, and reliability using Helm charts.
* Perform regular updates, patching, and application housekeeping.
Deployment & Configuration
* Deploy and configure Starburst Enterprise Platform on Kubernetes using Helm charts and YAML files.
* Build and maintain Docker images to support scalable deployments.
* Use GitHub Actions to streamline CI/CD processes.
User Support & Onboarding
* Assist with onboarding users by setting up connections, catalogs, and data tools.
* Handle user queries and ensure timely incident resolution and triaging.
Scripting & Automation
* Develop automation scripts using Python and GitHub pipelines.
* Document workflows and ensure they align with business goals.
New Feature Integration
* Collaborate with product and engineering teams to design and implement new features.
* Define technical requirements and assist in system integrations across data platforms.
Innovation & Process Improvement
* Identify opportunities for automation and implement innovative solutions.
* Contribute to the development of new tools to improve operational efficiency.
Incident Management
* Participate in incident management and troubleshooting processes to resolve technical challenges swiftly.
Required Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* Experience with Kubernetes deployments, Helm charts, and Docker image management.
* Proficiency in Python and YAML scripting.
* Experience with GitHub Actions and CI/CD pipelines.