PbABOUT THE ROLE /b /ppbr/ppThis role is part of the Customer Service team for the Iberia region and is focused on delivering a high-quality service to customers while ensuring efficient order management and coordination with internal and external stakeholders. The position plays a key role in ensuring customer satisfaction, operational accuracy, and compliance with service level agreements, contributing to the overall performance of the Iberia business. /ppbr/ppbWHAT ARE YOU GOING TO DO? /b /pulliManage customer orders from receipt to delivery, ensuring accuracy and timeliness /liliAct as the main point of contact for customers in the Iberia region /liliCoordinate with internal departments such as sales, logistics, supply chain, and finance /liliMonitor order status, deliveries, and potential incidents, proactively communicating with customers /liliHandle claims, incidences, and customer queries, ensuring proper resolution /liliEnsure compliance with internal processes, customer requirements, and agreed service levels /liliMaintain updated and accurate information in internal systems /liliSupport continuous improvement initiatives within the Customer Service function /li /ulpbr/ppbWHAT DO YOU BRING? /b /pulliPrevious experience in Customer Service, Order Management, or a similar role /liliCustomer-oriented mindset with strong communication skills /liliGood organizational skills and attention to detail /liliAbility to work collaboratively in a team environment /liliComfortable working with ERP systems and MS Office tools /liliProactive attitude and problem-solving skills /liliEnglish is a plus /li /ulpbr/ppbWHAT DO WE OFFER? /b /pulliA temporaly contract in a international and dynamic environment /liliA structured onboarding and continuous support from the team /liliRotating shifts with clear scheduling, 9.00 to 17.30 – 10.30 to 19.00. /liliCompensation for worked public holidays in line with the collective agreement /liliOpportunity to gain experience in a regional role within the Iberia organization /liliA collaborative work environment focused on continuous improvement and customer satisfaction /li /ul