Responsibilities
- Communication with clients and potential clients (Customer Service) mainly via email and in English: preparation of quotes for scores and transcriptions, estimation of work time, problem-solving, resolution of musical and technical doubts.
- Implementation of established response protocols according to customer service direction.
- Assignment and monitoring of projects to the transcription team. Communication in Catalan/Spanish and English.
- Coordination with the transcription and music writing team to make appropriate musical and commercial decisions to ensure maximum customer satisfaction.
- Coordination with Customer Service colleagues (English and Catalan) to establish the most appropriate workflows and priorities based on the situations that arise.
- Cataloging the scores generated by the transcription team.
- Use and configuration of the in-house CRM.
- Other musical editing, admin, and problem-solving tasks.
Required Skills
- Advanced level of written and spoken English (C1 – Advanced or higher).
- Advanced musical training (+10 years): reading scores, understanding advanced musical concepts, sheet music terminology, being able to express them in English, and being able to communicate about them.
- Proficiency in playing a musical instrument at an advanced level (+6 years)
- Familiarity with basic applications: Excel, Drive/Dropbox, Shared Calendars, Trello, Slack.
- Basic competencies: proactivity, high capacity for organization and time management, teamwork communication, assertiveness, and ability to simplify complex tasks.
- Interest in the music industry, culture, and entertainment, entrepreneurship, e-commerce.
Nice-to-haves
- Work experience in customer service, sales, or product management situations, related to music or not.
- Advanced level of written and spoken French.
- Proficiency in software such as Finale, Sibelius, Musescore, Logic Pro, Cubase, Ableton, or similar.
- Familiarity with platforms such as YouTube, LinkedIn, Discord, and similars.
Conditions
Full-time work contract as per Spanish legislation: 75-100%. 30-40 hours per week.
Schedule: Monday to Friday from 11 am to 8 pm approximately, Barcelona time. One out of every three Saturdays is required too, remotely.
Office: 60% office, 40% remote (training 100% in-office). HQs located in Terrassa, 5 minutes walking distance from main train stations.
Adaptable holidays, coordinated with the rest of the team.
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