KEY ROLES & RESPONSIBILITIES (required):
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Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.Describe the key roles and responsibilities of this job.
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· Adhere to agreed SLAs
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· Working with users to troubleshoot and resolve issues in the various customer applications. Providing a high-level of service and responsiveness to users.
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· Diagnose and resolve customer inquiries and technical issues related to operating platforms and products in production environment.
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· Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
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· Utilize information tools, training and experience to provide high level of customer satisfaction
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· Document all the issue resolution and application knowledge as per the defined standards. KNOWLEDGE/ SKILLS/ATTRIBUTES (required): The minimum education, knowledge, experience, skills and attributes required to perform the essential functions of this job.
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Required Experience, Skills and Qualifications
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· 6 – 10 years of relevant experience
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· Java Support responsibilities include debugging and troubleshooting java based applications.
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· Proven hands-on Software/Application support with core Java, micro services, and MongoDB.
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· Troubleshooting and the ability to delve deeply into technical details & acquire/create the necessary
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· knowledge to effectively troubleshoot and repair of the applications
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· Knowledge Splunk, VictorsOps, Appdynamics, ELK stack web automation like selenium and ability to learn new tools and technologies.
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· Collaborative team player with excellent influence and interpersonal skills; inspires confidence.
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· Experience with public Cloud providers, including Amazon Web Services or Microsoft Azure architecture, tools, and Cloud methodologies. xohynlm
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· Excellent written and verbal communication
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· High-degree of analytical and problem solving skills
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· Exposure to handling customers from various geographies
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· Ability to work with minimum supervision
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· Team player who shares ideas and resources
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· Flexibility to work in shifts or weekends as per schedule
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· Good to have knowledge on Python, Docker, Kubernetes, Grafana, Jenkins, Git Education Bachelor degree engineering or informatics.