Overview Pegasystems is growing and our Cloud Acceleration Group is seeking an experienced customer facing expert to take on the vital role of Service Assurance Advisor, Cloud Migrations. This is a pivotal, high profile role, who will lead and guide the regional Service Assurance Advisors (SAAs), Technical Account Managers (TAMs), and clients / partners on Cloud Migrations to Pega Cloud Services. The SME will provide best practice advice and guidance on migrating on-premise Pega deployments to Pega Cloud Services. The SME will work cross-functionally with multiple stakeholders across Pega departments to ensure success of Pega migration initiatives. The SME will ensure customer success by striving to keep the Pega clients current on the latest Pega versions. The successful candidate will have excellent consultative skills and a commitment to delivery excellence and continuous improvement. This is a vital role within the organization and is key to Pega\'s transition to as-a-Service and directly impacts overall customer success and the evolution of our product and service capabilities.
What You\'ll Do At Pega Regional Engagement Oversight
Support, guide, and enable the Service Assurance Advisors (SAA) and Technical Account Managers (TAM) in the region on client engagements as they pertain to Cloud Migrations
Advise clients and partners in the region on Cloud Migration approach and best practice
Contribute towards identifying and documenting best practices for migration
Ensure best practice guidelines on migration are followed by clients and partners in the region
Work with the Migration Service Teams and regional SAAs / TAMs in planning and executing migration projects in the region
Qualify new cloud migration engagements in the region working with the regional Sr. Director to forecast SAA resources accordingly
COE Continuous Improvement Capture client and partner feedback from the SAAs / TAMs in the region on migration projects for continuous improvement
Work with Pega product engineering, cloud engineering, and operations teams to address and drive feedback to completion
Assist in research and development on migration best practices, technical documentation, and tooling
Align and collaborate with SMEs in other regions to ensure Pega is operating globally and findings are shared
Who You Are Proven ability to interact directly with customers at all levels
Demonstrable experience in quickly understanding complex technical issues, as well as understanding customer end-to-end deployments, products and underlying architecture
Advanced oral and written communication skills, leadership and poise in pressurized situations
Demonstrated customer-facing skills including expectation management, communication skills, information management
Proven effectiveness at leading and facilitating customer meetings and workshops
Possess strong presentation skills and credibility with all levels of customer organizations
Ability to rapidly gain in-depth knowledge of existing and new Pega products and services
Strong decision making and problem-solving skills
Ability to learn quickly and adapt to change
Professional, organized, efficient and accurate
Tenacity, drive and the desire to succeed in a fast-paced environment
Resourceful and creative troubleshooting skills
Deep commitment to quality
What You\'ve Accomplished Bachelor’s Degree in Computer Science, or equivalent
12+ years of relevant work experience ideally with 3-5 years of either consulting experience or a technical lead role
Experience working with Amazon Web Services
Familiarity with J2EE architecture and application servers (Websphere, Weblogic, Tomcat, or JBOSS)
5+ years Pega Consulting experience - preferred
CSA minimum certification, CLSA preferred, training provided
Additional Qualifications Knowledge of database administration (Oracle, Postgres, MSSQL, UDB or DB2)
Experience on Pega Upgrade projects and with Pega Cloud Services would be a major plus
Experience with Javascript, SQL, and CSS / HTML
Knowledge of Operating Systems (specifically Windows, AIX, Solaris, Linux, zOS)
Familiarity with integration protocols and technologies (SOAP / REST, MQ, JMS)
Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
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