Are you interested in the sports fashion industry? Do you have a constant desire to challenge yourself? Do you like helping people? If you speak German on a native level, then this is an amazing professional opportunity for you!
ASICS is a multinational and world-famous sports brand that manufactures clothing and equipment for both professional athletes and sports lovers. They are looking for a Customer Service Advisor with a sporty and positive attitude to join their team in Barcelona. Together with their young and dynamic team, you will offer the best possible experience for customers all over the EMEA region.
Key languages:
- Native or fluent level of German
- Full professional level of English
Main responsibilities:
- Delivering a best-in-class consumer experience attending consumers in all sort of questions or issues regarding their orders, services etc. through different channels (issues during pre-sales, mid-sales and after-sales)
- Data entry and maintenance of data related to the consumers at a local market level into the CRM platform
- Managing cases and E-commerce questions using the software tools provided
Core skills/experience:
- Able to work from Barcelona
- Enjoy taking care of and helping people
- Knowledge of Social Networks would be highly valued
- Team player who is also able to work independently
- Attentive, empathetic, versátil and proactive
- Good communication skills
- Passionate about sports
- Eager to learn
What's on offer:
- Permanent contract
- Base Salary + Annual bonus
- Monday to Friday 09:00 to 18:00
- Hybrid work model (50% from home)
- Adeslas health Insurance
- Ticket restaurant (10€ per working day)
- Employee discount on ASICS products
- Free gym at the office + laundry services
- Modern working environment
- Joining an international company that is a premium True Sports Performance brand