Overview
Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.
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We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.
With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Madrid, Lisbon and Porto. The company currently has more than 950 professionals in the different areas in which it operates.
Neotalent, the responsive people.
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Role Overview
We are looking for a Service Manager to join our team and help us deliver high-quality solutions to our clients.
What you will do
* Customer Satisfaction and Service Customer Relationship: (customer voice management, Service Value Demonstration)
* Delivery & Maintenance Assurance: Ensure successful project delivery and maintain network stability through risk management and strategy implementation.
* Service Solutions & Sales: Identify customer pain points, develop competitive service solutions, and manage bidding to drive business growth.
* Partner Capability Management: Guide partner investment, evaluate capabilities, address gaps, and ensure consistent service quality.
What you are like
* Bachelor’s degree or higher in Telecommunications, Electronic Engineering, Computer Science, or related fields.
* 8+ years of experience in the ICT industry.
* At least 5 years in customer service management, delivery & maintenance assurance.
* Experience in service sales for enterprise or carrier networks.
* Proven track record managing service solutions for major projects.
* Experience in service bidding and sales strategy development.
* Fluent English (mandatory) to communicate with local customers and HQ teams. xpzdshu
Why join us
* Work on challenging projects for big clients
* Learn more about emerging technologies
* Design your career plan
* Access to continuous training and certifications
* Evolve through our internal mobility program
* … and much more!
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